CustomCat: Print on Demand

This is a 5 star app, easy to install, simple to navigate and quick to create products. I have contacted customer service a few times, they are always quick to respond and quickly find a solution. I have been helped by JT on some technical issues, he got me up and running quickly, I really appreciate all which JT has done. I've been in the ecommerce biz since 2004, this has been my best customer service experience to date. I would not hesitate to refer anyone to CustomCat.

I love this app. Very happy with both the app and especially the customer support (which in some other apps is sorely lacking. Not here.). I talked to JT at support, who was patient, helpful and knowledgeable. Am having allot of fun with this app!

Easy set up and high quality product with low base cost. This app is one of best for fulfillment POD. Very good and fast support. I really like this. Thanks a lot CC

best app i ever use, very comfotable. Shirt is hight quality, with cheap base cost and fast shipping. i will recomend my friend use it. Thank you so much

I really want to like this company, I do. I want to use them. But heres the problem. Black Friday I had an order come through, two items, both t-shirts. According to their company policy, it can take up to 10 business days, but generally takes less. Heres the problem, today is the 13th business day and the order is still not done. I've called them, contacted them through the app and they basically tell me that we had "more orders than expected on Black Friday and that the item did not pass quality control." Okay, that would be fine for the first 10 business days, but seriously? If you manufacture t-shirts, how exactly do you manage to screw it up that many times that it doesn't pass quality control? Additionally, its not even a custom design, its a standard design that countless people are selling on t-shirts. At this point, it just looks like there making excuses and they can't even tell me when the order is going to ship. It's so disappointing, especially since I bought the paid plan. Yet, on top of all of this, I have gotten chewed out by the customer big time and likely lost a valuable customer. My store isn't built on the Custom Cat app. I used the app for additional products (we manufacture and sell cigars!), so I don't rely on traditional advertising to obtain customers (were prohibited from doing so)- based on that, loosing a customer, especially based on how hard we've worked, because a company can't meet its obligations is just wrong. I'm tempted to call and check the status again today, but honestly, I'm really getting tired of their excuses, its old!

Just recently switched to Customcat from another vendor. I have been very pleased so far with their product range but most importantly their customer service. I could call them 5 times a day with questions and they are simply amazing. I look forward to working with them more. If you decide to go with them, you will not regret it. ♥

JT was very helpful in setting up my personalization in my store. I look forward to a long and fruitful relationship with CustomCat.

Custom Cat is simply amazing. I have been using their app for over a year and absolutely love it. I had a customer that placed an order for 150 mugs and Custom Cat did an amazing job. The print quality is great and the turnaround time is amazing. Within 3 days of my order all 150 mugs shipped out and I had a tracking #. I have used about 4 other print on demand companies via Shopify and all of them had print quality issues except for Custom Cat. Cannot say enough about them and their customer service is superb!

Customcat is best for fulfilled POD. High quality, low base cost and fast shipping. Quick and good support. Help my business so much. Thank you

JT has great customer support. Keep it up. All of my orders ship out super super fast ( 2 days or less). The print quality is amazing.