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This is best app for Fulfillment POD product with high quality and low base cost. Very good and fast support and Easy set up and use. Thanks
its a good app when it works.i left the app for about two months ,and came back it hasnt worked since.
Dark quality reputable manufacturer satisfied with customers. Super fast shipping prices suitable for sellers
Good quality products, fast shipping. I really like the customcat working interface: flexible, smart, convenient
A: Why would you send hats in a bag and not a box? Frustrated customer that would like to see this change.
B: Thank you kindly for the response. It took me a long time to figure out as I had deleted many apps and reinstalled due to an issue. I just happen to be in my final review after reinstalling and posting t shirts, etc and ran into the log files and noticed an order#. This hat was chosen from an advertiser to wear on his show. He said the hat was good other than the bag delivery and was bent out of shape.
I'll reinstall maybe and use the app. Would like to see reviews of the product while creating the appeal.
Thanks for your review. CustomCat ships hats with air pillows inside the cap to maintain the structural integrity during transit to buyer. We ship 500+ caps every day and the Sept report shows 2 were replaced due to damaged in transit. We stand behind our service and would always replace an order that is lost, or damaged, in transit. Your hat was delivered over 100 days ago? We typically cant replace a shipping issue over 3 months after you received the order but you can email support@customcat.com, with a picture to illustrate any order concern, and tell Mike B said it's okay to buy you a new hat. I can also be reached at mikeb@customcat.com
First off Merry Christmas and Happy Holidays to the awesome people working at CustomCat. I especially want to thank Mike for taking my call and fully educating me on the processes of print on demand. Mike listened very carefully to my questions and provided the answers in a very clear way. I am a graphic artist and new to the Print on Demand scene. I used to print via silk screen and used the post office as my shipping center. Fast forward to 2018 and thanks to CC, I can sit back and focus on designing artwork. With CC's affordable product prices and affordable shipping costs, I can now get rid of my warehouse and printing supplies. As a graphic artist this is the ultimate experience; all I have to do is draw, upload and let my marketing skills and CC do the rest. The value of my time being free to draw verses shopping for supplies and setting up the screens is definitely worth the monthly premium. Thanks again CC for doing the hard work and offering very low prices for the service.
Some orders have taken over a month, they've sent designs from other shops to my customers and their customer service holds zero accountability for their mistakes (They went as far as to blame me for contacting the wrong department once)
The fact this is one of the fulfillment companies in which you have to pay a membership fee to lose money is crazy. I'm actually going to be shutting down my site because I have to re-visit my fulfillment options.
not worth it.
Hi! I am sorry that you didnt like your experience with CustomCat. I assure you that 95% of our orders are fulfilled within 3 business days. The only time it can take a month to deliver a package is when the delivery location is in a remote location overseas. Usually, the customers ordering from these remote locations understand that delivery can take a little longer. Nonetheless, if something took that long, we will rectify this. I do not see any contact from your account to our support team on this matter. If you wanted to email us we can address this issue.
I really like this app, help my business is so much. Best app for fulfilled POD with high quality product and low base cost. Good and quick support and fast shipping. Very very good
Great customer support and a clean integration with Shopify. The products they provide are top notch and I've been very pleased in all my transactions with them.
Nice app, great service and if I need to choose it. I will do it again again and again. Thanks for reading my review