CustomCat: Print on Demand , 543 avis
Affiner
-
Par note
We have been using customcat for several years. Support Team is super helpful and turnaround time for print and shipping is great! Good example...ordered some new samples for our new design yesterday. They've already printed and shipped TODAY!
Brett , helped me out greatly today. He made me feel he was on my team and not hurrying to the next call. Brett's energy was always upbeat as he helped me navigate as a newbie. The app is great Could use some video tutorials
Our team have been used Customcat for our print on demand business for over 4 years. The prices are great and so are the sizes, almost all kinds of products are available. We absolutely will work with them in the long term.
My experience with Custom Cat has been very negative!
-I placed a sample order on September 21st (just ONE product)
-The order did not process until October 7th * (11 business days later)
-As of today, October 14th, sixteen business days after I placed my order I still have not received the order and Custom Cat has been less then helpful and they are very slow to reply to messages.
This is the second sample order that I have placed. The first order took a long time to arrive and I was very disappointed with the quality. I figured I would try another product and the experience has been even worse! I am so happy that they have shown me how they do business as I can avoid making a huge mistake with my company!
* There was NO communication on my delayed orders and my billing and address was were up to date.
Hi Aimee - If we can not process an order for reasons like funds not available or a missing/incomplete address, we automatically alert you via email and the order is displayed in your error queue in your dashboard. The order you are referencing was processed on the 7th of this month. Its the 1st order using a new embroidery file so we paid to have that artfile digitized for embroidery. We ordered the hat on the 8th, it arrived on the 9th and was embroidered and shipped on the 10th. Please reference your CC, or shopify dashboard, for tracking because that order did ship last week. Our stated lead time is 2-3 business days but currently, our average fulfilment time is 1.5 business days.
I used this app to upload and manage my designs. The application was very easy to use and very user friendly. The issue that I ran into was the long delivery time and the quality of the graphic print on fabric. None of the print that was placed on my t-shirts and hoodies looked crisp, even when I made sure that the resolution and dpi was correct and that the image was of high quality with basic colors. At first I thought it was a one time issue, but it continued with every order. The quality of the print just seemed to be sub par. In addition, the customer service seemed to be lacking. Many of the customer service reps seemed to be irritated by my discontent of their poor printing standards. Because of all of this, I do not recommend using this company for t-shirts, hoodies, and any other apparel.
Thank you for your review. I see your last order was submitted over 100 days ago but I do not see any support tickets, or seller support views in your order logs for any specific order issue? I'm Mike Blotkamp, one of the cofounders of CustomCat. Please email me the order info that concerns you and I will do my best to help. My email is mikeb@customcat.com. Quality is very important to us too and I'm happy and available to address your concerns.
I voted 5 stars for this app because the supporter called Lan Dinh is the best supporter i have ever met :P
Please upgrade your service for faster printing and removing the delay time for every products!
My experience is that their customer service rocks. I called them with a question, no hold, it just rang and someone immediately picked up and was very nice and helpful.
if i could give them -5 stars I would. Unless you want to have to replace every item for crap print quality or terrible embroidery, hard pass on this one. theres pleny other POD companies that do quality work and actually QC thier products before shipping. This company has cost me thousands of dollars in replacements because of incorrect colors and just flat out embarssing work.
in response to the comment below. the wrong embroidery color was only the final straw in literally every project being an embarassing mess. I am not new to the embroidery or POD worlds. the work you do is absolutely substandard.
Hey this is Geena, we have been speaking for the last couple of weeks through support tickets. We understand your concern regarding the thread colors in the recent embroidery order. We do our best to make the design guidelines/embroidery rules readily available and have a standing offer for sellers to email any specific art files to our support team (contact@customcat.com) to confirm that they are conducive to our embroidery standards.
I also see that Brett has reached out to you. Hopefully we can come to some sort of resolution.
This app doesn't allow us to change the size of our print file. It's a bit of a turnoff. Customcat needs to fix it.
Hi Andrew. We have multiple presets as well as custom positioning for every product except embroidery. Please check out the quick tutorial here : https://customcat.com/knowledge/using-customcat/tutorials/ Video 3 at the 3:30 mark will walk you right through custom positioning. The default positioning is by far the most popular choice among active sellers but you can definitely "custom position" the placement anywhere within the dedicated & mapped print area shown on screen when you create the product. Please hit up contact@customcat.com if you have any questions or need help.
Affordable POD app with good basecost. They even have local support speaking native language to help seller. Recommend! Highly recommended!