CustomCat: Print on Demand

This app doesn't allow us to change the size of our print file. It's a bit of a turnoff. Customcat needs to fix it.

Good. I really like the customer service. They're nice and helpful. Especially Alex, he's a great guy and be there whenever you need.

Easy to use. The support folks actually answer my phone calls and have been very helpful. I'm still getting acclimated to their procedures but their tutorials & training videos were helpful. I'm very happy with their app and I would recommend it.

I signed up with Custom Cat because of the reviews. Now I am beginning to regret it. 1st I ordered shirts for myself just to check out quality. I received 3 shirts, 1 of which should have NEVER passed quality control. The printing was TERRIBLE and looked like the printer was running out of ink. I sent multiple emails, newer received a reply, replacement or refund. I just ordered 2 more shirts which according to the app my store cost should have been $16 each, but I was charged a total of $42. Even with the additional shipping cost, my cost should not have been over $38. Prior to this, I have had orders rejected because the item was no longer in stock, but I was never notified and had to issue refunds. On another order for embroidery, I had to refund a cap, because my artwork could not be used for the logo, although I have used the same artwork for local embroidery. Not sure why there is a 4.5-star rating if Custom Cat is doing business like this. If you are using them for your store, you better double-check what you are being charged on your orders and definitely need to place a couple quality control orders to inspect what you are selling. Battleship Beanery

I have had over 1000 orders go through Custom Cat and overall have had a good experience with them! The packages have all been shipped in a timely matter and with tracking. Although we did have a few items that were not the best quality and some coffee mugs broken during shipping, CC was quick to fix ALL problems. I would recommend them to any business that needs good, cheap products!

Great application. I will recommend to my friends. Love it, vote 5**********************************

I cannot stress how easy, intuitive and creative CustomCat is. The customer service is spot on, professional and very helpful. They walked me through every step I needed to know to make sure I was comfortable and satisfied. Very good company highly recommended! Thank you guys and keep up the good work!

I was able to set up a store within 1 week with this app. This would have taken a ton more time but they had an amazing blog that helped in this process. I was able to learn how to use the app and strategize on approaching new products to sell. When I called twice, their support staff answered my questions within 20 minutes, both times.

I just received my product samples today and I'm really disappointed with the quality :(

1. The colour of the fabric seems to bleed through the design, so the parts that are meant to be white take on the colour of the fabric underneath.

2. I ordered a Gildan Ladies 100% cotton T-shirt but the material was very rough and almost had a cardboard texture to it. It is also boxy and not slim fitting at all like shown in the mockups.

3. The tag on one of the T-shirts is completely dried up and you can't make out what it is saying at all.

4. The placement of the logo on the tank top is completely off. It is meant to be on the left pocket area but it's on my tummy area. On the mockups the placement looks fine but not on the actual product.

I have read all the other 1 - 3 star reviews and I agree with a lot of what other people are saying about the customer service. It takes them days to respond to you if at all...

I feel like if you want to build a long lasting brand you shouldn't use custom cat because of their unreliability. There are so many cases of the same thing happening time and time again with CustomCat so I definitely think that it's a problem that they can't deliver what they promise.

I will probably be looking for other POD companies. Really disappointed because I need to push back my launch date now :(

I am an advanced user, but this app is horrible. I accidentally processed an order, contacted customer service, and placed another order. However, the canceled order still shows in process 4 days later (that is canceled) and the second order is no where to be found. I find it very hard to contact customer service and trying to process manual orders is a nightmare.