CustomCat: Print on Demand

I have used it for 1 month and feel it is very bad, 10 days without tracking leads to many customers' refund. Order status don't update. So very bad.

I saw an ad mentioning that Custom Cat had speedy lead times so I thought I would give it a try as a possible alternative to the backlogged Printful. I ordered samples from Fuel, Teelaunch and Custom Cat at the same time. Custom cat still arrived later than the other two. The print quality is poor at best. I've never seen prints and embroidery work look so bad. All the samples I ordered were also carelessly crumpled up and shoved into the mailer bag and came out completely wrinkled and messy. This would create a horrible impression if I sent this out to a customer. This print shop is actually MyLocker, which can also be found through Printify. Absolute garbage. Stay away.

AVOID AT ALL COSTS! My customers were furious by their products. Ink was completely faded and wrong colors used. some products never even showed up. It took days before ever hearing back from customer support. Each time I talked to them I would get a different person who had no clue what I was talking about so I had to resend all photos and the whole story all over again. They like to make excuses and blame other things than just admitting fault and moving on and fixing the problem. If you are using POD I highly suggest looking into another company as the failures and incompetencies I have experienced with custom cat are enough to drive your business into the ground.

Update:
Company stating it was our design rather than their quality standards.
These same designs have been printed by several other print partners with no lack of quality.
Customcat misprinted each item and the embroidery was pathetic.
The replacement order had new issues that the first did not.
Double printing our logo in one location is not an issue with our design as they say. We followed the exact positioning guidelines & yet this issue still occurred. If they had any quality control process in place these inconsistencies would have been caught prior to shipping. If opaque areas of our design were an issue, AGAIN quality control could have flagged this prior to printing. This could've been as simple as contacting the customer to give them an opportunity to modify their design. If we could add pictures we would.
Placing the blame on the customer is ridiculous. Own your faults so you can fix/prevent this going forward.
Buy a new embroidery machine, the one you have results in blocky childlike handwriting. Unbelievable that you can stand behind what you produce.

__________Original Review Below__________

Placed a sample order before launching products on my store. The order took nearly a month to arrive! The print quality is awful. They must not check their products before shipping them to customers. The embroidery on the hat looked like a child's handwriting. The DTG shirts both came out botched. One had a misprinted line outside of the design area & the other duplicated the logo. You would think maybe this is a onetime flaw? No, they sent a reorder and it was just as bad, worse even. Both shirts had printing flaws in the same location as the first order and additional locations. The hat came out just as hideous as the first one. Absolutely terrible. So glad we didn't trust this company with our customer orders. We've had the same designs embroidered, printed & fulfilled by Printful & Printaura. The work by Printful & Printaura is flawless everytime. I cannot believe the lack of quality that Customcat produces. Why Shopify endorses them is beyond me.
I would not use this company again if I was paid to.
I don't recommend using this company to dropship your designs. If your customers receive the quality we did you will lose that customer guaranteed.

The quality of the clothing products are poor. The face mask sucks. You can't breathe in it. Ugh!!!!

The printing quality isn't great at all, I've had two of my customers complain that there was some sort of issue regarding the quality. It seems as if Customcat is simply cutting corners when it comes to their printing process. I truly love the variety of clothing and colors they offer, and I hope they improve soon. On top of this, I tried the free trial for the paid plan and I canceled it right before it ended yet they are still charging me full price. I hope Customcat and fix the issues it's been faced with, and I wish them the best, but I simply cannot recommend their services to anyone at this point.

địt mẹ tụi lừa đảo
bố hận tụi mày
trucking lởm
ship chậm hơn 10 ngày
15-20% ko gửi hàng cho khách
địt con mẹ custom cat
fuckkkkkkkkkkkk

Some orders have taken over a month, they've sent designs from other shops to my customers and their customer service holds zero accountability for their mistakes (They went as far as to blame me for contacting the wrong department once)

The fact this is one of the fulfillment companies in which you have to pay a membership fee to lose money is crazy. I'm actually going to be shutting down my site because I have to re-visit my fulfillment options.

not worth it.

If you want a successful business don't use this company period. They are the worst. They talk the talk but they don't back it up. We have order stuck in processing and production constantly, like 14 days out now on many of them. So many chargebacks, unsatisfied customers due to poor print quality it's insane. They're completely completely out of integrity and don't care about their customers unless you're a big time seller, they'll just leave your customers orders sitting in que. You'll be the one that has to pay for all the chargebacks and fees. Don't use this company!!!!

One of the most Shitty apps in the print on demand. They don't answer when a package is lost! there's no tracking and customers will get mad. If you want problems, here!