CustomCat: Print on Demand

I've used this app for 5 months. The quality of the apparel is great to me so far. The sizing seems a bit off. Larges fit like mediums and 2xl fit really bigger than the actual size. I gave it 2 stars because communication is just horrible. As a business who wants ppl to utilize their app, you would think that customer satisfaction would be a priority. It took a month one time for a response, 3 ...

Yo, my prints are garbage! Supreme logo bite print on dark tees, the shirt shows thru a LOT on white. These guys don't lay a base down. The graphics have white borders on some. The pre-treat they spray on the DTG shirts are so heavy that you can notice the discoloration. Not worth saving a few bucks if you're really trying to start a quality brand. My Epson printer at home does a better job. I am ...

I decided to start with Customcat being that I felt they had the product availability that fit my vision best. Like the last 2 reviews it hasn't been the best experience. I've got 2 orders I processed as a test that have been waiting to be fulfilled for 5 days now. To be fair I processed these the day after Thanksgiving so I'm really hoping the delay is due to holiday processing and not a regular ...

UPDATE: Only getting worse = Handling times have become excessive, with no explanation. Orders have taken Over 21 days and counting in fulfillment, won't allow cancellation of these orders, even though they are well overdue, but will tell you it's your responsibility, as you didn't pause the order before it started processing. Catch 22, The orders start fulfillment within a couple of hours of you ...

Hard to navigate and figure out how to use. No help forum or anyone to talk to live for help. hARD TO UNDERSTAND

I really wanted to like this app. I found it after a search for t-shirt drop-shippers with Shopify integration. I designed 4 shirts with identical layouts and the process is not at all intuitive. You can't just duplicate a design on another style of shirt. After several days of trial and error, I finally got the products exported and I ordered a sample. It arrived within a reasonable time and was ...

I signed up with Custom Cat because of the reviews. Now I am beginning to regret it. 1st I ordered shirts for myself just to check out quality. I received 3 shirts, 1 of which should have NEVER passed quality control. The printing was TERRIBLE and looked like the printer was running out of ink. I sent multiple emails, newer received a reply, replacement or refund. I just ordered 2 more shirts ...

When I first installed this app they turnaround wasn't that bad. Now that they are working on converting their systems, the turnaround time is a nightmare. I've got a few orders been in production for well over 15 days and no answer to when they will be shipped out.

Initally, I was excited about this company. My mother used them for her store then I decided to you use them. However, the last couple of orders for both of us have been horrible. Once I requested a replacement, it was never sent. A shipping label was created and it was supposed to arrive in 2 days for a client that was having a birthday party for her 12 year old daughter. After a few days, ...

I mean, it works. I initially downloaded the app because it had amazing tie-dye, but the thumbnails never work. The workspace is rough, needs a lot of updating. It's not as user-friendly as it could be. AND it no longer lets me update from the Shopify page?? Once I make a shirt, it's just made. Not editing. I have to recreate the item each time. Even to simply change the price.