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As a new owner of a Shopify store, I have had a few challenges along the way. Order fulfillment via CustomCat HAS NOT been one of them. Any time I have an order issue, CustomCat has been able to assist in resolving it. One of the exceptional customer service representative is MB. He is knowledgeable, personable, and professional. I would highly recommend CustomCat for your print on demand needs.
I like it for the most part. The biggest problem is when thins get discontinued. There needs to be vast improvement in letting sellers know. Items just stay on your store. You don't find out until your customer orders something. They don't even alert you, THEN. The order just languishes until you have to ask by email - What's going on with my order # 1234? A day later...you get a response saying - We've discontinued the polo and jacket, etc... Not Fun.
Hi! I'm Mike B and I hear you. We don't like it when manufacturers discontinue styles either! I'm sorry but we don't have admin control to add, or remove, or make changes to your products in your store. We do send at least two dedicated email announcements when a style/size/ color is discontinued. We also include any discontinued product announcements in the Thursday weekly email updates we send every week. The info is also updated in our blog and we make public announcements in our FB group. I'm not sure what else we can do but I'm sorry if you missed the announcements. If you have any questions or need any help, my direct email is mikeb@customcat.com
Quality control and support doenst exist at all. They are repeatedly shipping misprinted/wrong orders and even after 10 days i havent recevied any response from them. It would be better if they just SHUT DOWN!
Super easy, great selection Tutorials are very helful, it was a breeze to set up the store and connect
Great App. The CustomCat team is very knowledgeable and helped me out a lot getting started with my business. My orders get shipped within 1-2 days. Keep it up.
Really good app to help get your biz ideas going and flowing and GREAT team at CustomCat to work with you along the way. Get in the game with CustomCat and Go Detroit!
This is my second store using CustomCat. Great pricing, great quality, and if there's ever an issue, their support team works hard at getting things right (for you and your customers!) Give them a try - you won't regret it!
I am a newbie to custom cat and I enjoy using it but when there was a cliche I reached out for help and was lucky to have josh turkin I received a quick response to my emails and solving the issue was even faster thankyou josh turkin for making this newbie feel at home with the custom cat family!
This company doesn't care, I'm a long term seller and most of my orders are not made in a time frame that they promise, also they use UPS for shipping which takes a lot more time and lost packages. They don't answer on my mails and pleads to send out already, a few orders were over 14 days and still not done, I don't get my money back, if the customers wants to return the product it goes to charity, it's a let down! Products get bad reviews and I wouldn't recommend it long-term to nobody. This is my one and only bad review ever, I've recieved many bad ones because of this company. Stay away is my advice. Other honorable mentions, some mugs are blurry, some crooked and poor prints go through quality check like it's perfect, app has it's own problems with not working or unable to upload new designs etc...i could write a novel, the biggest problem and dissapointment is customer support and no priority when they screw up the product and has to be remade, it takes weeks.
The customer service is terrible. I don't how else to explain. Quality of the products are OKAY. Not steller. But just hope you don't have any issues. Customer service is 1 star with this company. In response time and help.