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I am not one to usually write public reviews;however, this time it was as if I was called to do so because of CustomCat and their OUTSTANDING way of doing business!
Over the last two years our company has continued to grow and expand. We have tried many different Print on Demand Fulfillment companies, but CustomCat is by far the best !
Their extremely diverse selection of products, I believe, make them the clear cut choice for anyone who desires to be a player in the drop shipping arena. In addition, the quality of work which has been produced for every order of our has been AWESOME!
In short, if you are looking for a company that can produce incredible merchandise and fulfill your orders in a timely manner then I recommend CustomCat before any other Fulfillment on Demand service! Good Luck!
Great customer service. The team at CC is amazing and super helpful. I would recommend this app to anyone.
The app doesn't always load and is difficult to use. The products are also of poor quality and the apparel sizing is not standard sizing (seems to be Asian sizing). I am very disappointed because there are a lot of products I can't find anywhere else, but the products are not worth the prices. I had to order through my store just to get a sample, and I'm glad I did because of the sizing issues.
Hello! I see you ordered one Port Authority XXL jacket. I'm sorry if you found it to be large or too small but the manufacturer size chart that exported with your mock-up will match the item specs. Were also disappointed to see your one star review over this but if you need any help, please feel free to reach me directly at mikeb@customcat.com or orders@customcat.com
So far, I've had a very positive experience with CustomCat. I had no problem integrating and setting up all of my products. They have tons of POD items to choose from and the best part of my experience has been the customer service. Naturally, when just starting out, there are a lot of questions. I had a bunch of questions and was able to speak with someone directly and also connect with them via email for any future questions. They have been great and I look forward to adding more products and really growing with CustomCat.
Customer service is awesome. Very detailed and walk me thru everything I needed. Brett you're the man!!
I am a graphic designer and I am not satisfied with the quality of the printing nor with the placement of my artwork. I had banding in my face-mask and the placement of my artwork was incorrect. I am so disappointed that I have to remove my online store temporarily until I figure how to provide the best quality for my customers. I have yet to receive help from the CustomCat customer service over my last printing issue.
Hi Erica, Thank you for choosing CustomCat. I reviewed all 8 orders you submitted and I do see we had to replace one of your masks. Please rest assured we ship over 25,000 custom made pieces daily and our replacement rate is less than 1.2%. We apologize for the error and stand behind our service 100%. I can also help you with product set-up. You have complete control of the design size and location. Its important you utilize the design guidelines templates and assign the design you created for the mask to the product when you upload the artfile. My name is Mike Blotkamp and my email is mikeb@customcat.com. Please feel free to send me an email if it will be helpful for me to walk you through it.
i like it ! App very easy use, i will vote 5 star and i will use it in future !
Quanlity Product print and customer great !
I would like to extend my appreciation in writing for the awesome customer service I received from Mike. I received an item, that was very much the wrong size, and without taking a moment after my explaining the situation, reordered me a replacement! THANKS MIKE!
Earl Christian III - UWS Time Collection Store
I received my first order and still haven't been able to fulfill my order for a week. My order does not show up in the app and the company has not helped me fulfill the order. Would not recommend. Will be looking for another Print On Demand App.
Hi. I am sorry your expectations were not met. Although I must say that both of your orders were fulfilled in 3 business days. This is very good and we stand by this. This review is misleading and simply not true.
Love working with CustomCat! Mike B. and their blog always answer all of my simple questions when i cannot figure something out. Love being partnered with them.