CustomCat: Print on Demand

Yo, my prints are garbage! Supreme logo bite print on dark tees, the shirt shows thru a LOT on white. These guys don't lay a base down. The graphics have white borders on some. The pre-treat they spray on the DTG shirts are so heavy that you can notice the discoloration. Not worth saving a few bucks if you're really trying to start a quality brand. My Epson printer at home does a better job. I am moving all my stuff away from these "cats". I really wanted to like them too since they're in the Motor city, but I can't stand behind my products with their printing. Get SAMPLES!

*Edited, to be fair, The smaller sizes, S, M and Kids size prints look decent. But since they limit their files to PNGs, etc and not vector files, when they print on larger shirts they don't look good.

A competitor? Come on, If they let you post pictures I would send them. The print on an ASH tank came out washed out. I have the same print from a different POD provider and it's clear, bright and concise.

Embroidery? It's a joke. Basic embroidery on a Dad hat, Supreme looking design, horrible.

https://photos.app.goo.gl/cyGyLCsYuLNVmpcx9

I signed up with Custom Cat because of the reviews. Now I am beginning to regret it. 1st I ordered shirts for myself just to check out quality. I received 3 shirts, 1 of which should have NEVER passed quality control. The printing was TERRIBLE and looked like the printer was running out of ink. I sent multiple emails, newer received a reply, replacement or refund. I just ordered 2 more shirts which according to the app my store cost should have been $16 each, but I was charged a total of $42. Even with the additional shipping cost, my cost should not have been over $38. Prior to this, I have had orders rejected because the item was no longer in stock, but I was never notified and had to issue refunds. On another order for embroidery, I had to refund a cap, because my artwork could not be used for the logo, although I have used the same artwork for local embroidery. Not sure why there is a 4.5-star rating if Custom Cat is doing business like this. If you are using them for your store, you better double-check what you are being charged on your orders and definitely need to place a couple quality control orders to inspect what you are selling. Battleship Beanery

Hard to navigate and figure out how to use. No help forum or anyone to talk to live for help. hARD TO UNDERSTAND

I mean, it works. I initially downloaded the app because it had amazing tie-dye, but the thumbnails never work. The workspace is rough, needs a lot of updating. It's not as user-friendly as it could be. AND it no longer lets me update from the Shopify page?? Once I make a shirt, it's just made. Not editing. I have to recreate the item each time. Even to simply change the price.

Initally, I was excited about this company. My mother used them for her store then I decided to you use them. However, the last couple of orders for both of us have been horrible. Once I requested a replacement, it was never sent. A shipping label was created and it was supposed to arrive in 2 days for a client that was having a birthday party for her 12 year old daughter. After a few days, customer service finally wrote me back saying that the shirts were probably lost in production. Yes, I am receiving a refund but now I have lost a client. I am very disappointed.

When I first installed this app they turnaround wasn't that bad. Now that they are working on converting their systems, the turnaround time is a nightmare. I've got a few orders been in production for well over 15 days and no answer to when they will be shipped out.

i really wanted to like this company, and the $6 tshirt price is excellent for the monthly rate, however, the app is SUPER buggy and frustratingly problematic. the customer service is awesome though, im not gonna knock them at all, if you have an issue they WILL sort it quick. the quality control in the manufacturing is decent. several of my clients have received garments that had completely different designs on them, even ones that were not in my library AT ALL.

with more work this company can be great, but i am deleting for now.

I've used this app for 5 months. The quality of the apparel is great to me so far. The sizing seems a bit off. Larges fit like mediums and 2xl fit really bigger than the actual size. I gave it 2 stars because communication is just horrible. As a business who wants ppl to utilize their app, you would think that customer satisfaction would be a priority. It took a month one time for a response, 3 weeks, and 2 weeks. Every single rating lower than 5 star, ppl are complaining about the same thing, POOR CUSTOMER SERVICE. When will this change custom cats?? I have a order inquiry still unanswered. I am missing 2 hats and a jeans shirt out of my recent order. My other recent order is missing 1 youth hat, like what the heck?? I am definitely searching for another app that can meet my needs. I LOVE PRINTFUL! Love that they have a online customer service where you can chat with a live rep, their app is dope, and they respond to emails right away! TAKE NOTES CUSTOM CATS!

its a good app when it works.i left the app for about two months ,and came back it hasnt worked since.

CustomCat has quality dtg prints that looked great, something I would sell. The prints were a lot better than Printful's, but there delivery took 2-3 weeks to arrive. Printful's took 7 days, but the quality was poor and I would not sell what Printful sent me.

In summary: Good dtg prints, really slow fulfillment.