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Fast delivery, good product quality. Customcat has a dedicated support team. Always a reliable choice in platforms
I'm not impressed. There are weird issues and no one answers at CC support. Probably they are too busy for new customers.
Hi! Actually, new customers are our favorite! We do not prioritize established stores over new stores. We have an amazing support staff that is around all day during business hours. Our support team and customer service team always responds within 24 hours. It MIGHT be 48 around Christmas time.
CustomCat is great There format saves me days compared to other POD companies that I have used. Customer Service is great.
Thanks
Todd
Great customer service.
Called up customer service, since I had issues with my order not appearing in CustomCat. I ended up talking to Mike from customer service and he was more than great. He solved all the problems I had and answered all my questions as well.
There was no issue reaching their phone, like other people state there is. Most of their low reviews are mostly because the people who left them, were too quick to jump to action and conclusions.
They're more than great and offer so much more, than most other print companies. Great service and prices.
I used this app to fulfill for my customer and i love it. Fast shipping and high quality product. Thank you Customcat!
Yo, my prints are garbage! Supreme logo bite print on dark tees, the shirt shows thru a LOT on white. These guys don't lay a base down. The graphics have white borders on some. The pre-treat they spray on the DTG shirts are so heavy that you can notice the discoloration. Not worth saving a few bucks if you're really trying to start a quality brand. My Epson printer at home does a better job. I am moving all my stuff away from these "cats". I really wanted to like them too since they're in the Motor city, but I can't stand behind my products with their printing. Get SAMPLES!
*Edited, to be fair, The smaller sizes, S, M and Kids size prints look decent. But since they limit their files to PNGs, etc and not vector files, when they print on larger shirts they don't look good.
A competitor? Come on, If they let you post pictures I would send them. The print on an ASH tank came out washed out. I have the same print from a different POD provider and it's clear, bright and concise.
Embroidery? It's a joke. Basic embroidery on a Dad hat, Supreme looking design, horrible.
https://photos.app.goo.gl/cyGyLCsYuLNVmpcx9
I'm new to this but found the youTube training videos exceptional in explaining "how to." JT in customer service is so awesome and responsive in getting my questions answered. I also like the emails CustomCat sends out with very helpful links. The app is very user friendly and integrating products up into my shop was a breeze. Highly recommend.
CustomCat goes above and beyond. Their customer service is great, and their product selections are huge. Won't have hard time finding products suiting my business needs.
We choose them because of their range of athletic product styles, colors, and sizes. Quality and production time have been good. Easy to use, but with enough flexibility for our needs.
I feel compelled to write this looking at the negative comment below. The prints I have received from CC are beautiful and vibrant. This person is clearly either a competitor or just inexperienced with digital printing because they say that CC does not lay a base down. Clearly CC uses a white base to make the colors more vibrant if you can see the white border. SMH.