CustomCat: Print on Demand , 544 recensioner

I feel compelled to write this looking at the negative comment below. The prints I have received from CC are beautiful and vibrant. This person is clearly either a competitor or just inexperienced with digital printing because they say that CC does not lay a base down. Clearly CC uses a white base to make the colors more vibrant if you can see the white border. SMH.

Love this app just hate the new upgrade it use to be so easy to work from your phone.... Now I cant even navigate threw it

I don't recommend this company. I got some items for myself to check the quality and lets just say they suck! One shirt was blurry on the front, print on back was not lined up with base print to achieve the color, then faded after first wash. Second shirt about the same just front print was blown way up from what it should have been and the back was too small, as if they switched the sizes. After all that it took them a week just to ship my order and a week to get it, I paid them way too much for horrific service.

I use multiple vendors to fulfill my orders and CustomCat stands out as the best for apparel. The app connects seamlessly with Shopify and orders are fulfilled automatically. The pricing is great. I just wish they fulfilled ALL of the products I offer!

The best fullfill app I have used. It was very easy to get started. Fast turnaround time. Would rate 6 star if have :)

I decided to start with Customcat being that I felt they had the product availability that fit my vision best. Like the last 2 reviews it hasn't been the best experience. I've got 2 orders I processed as a test that have been waiting to be fulfilled for 5 days now. To be fair I processed these the day after Thanksgiving so I'm really hoping the delay is due to holiday processing and not a regular thing.

What is disappointing however is the service. I've been trying to reach these guys via the contact phone number which constantly rings then goes silent/hang up. No answer No voicemail. I went the email route for help and did get a response within 48 hours which was nice to see however the response did not address my specific question regarding the order sitting in pending status. The fulfillment instructions have been followed so I'm still unclear as to whether my order is in limbo and requires a fix on my end or if there is an issue on theirs.

This really shakes my confidence in these guys if I have an issue that arises with a customer. I'm not ready to trash the app just yet because I've yet to find a POD app that rivals their products for what I want to do, but thought I'd add my experience thus far as a new user that I wish I had set up a test with just one product before taking the time to build out the majority of my store using their SKUs. Lesson learned.

The app is user friendly & the customer service is fantastic. Help my business so much and very good support. CustomCat is the best POD company in the industry.

A great partner for fulfillment on apparel. Saves us from having to spend thousands on inventory to get to a price where we can sell and be competitive.

Derek
CEO ZeusJuice
http://www.ZeusJuiceOnline.com

This is one of the worst services I've ever used, the production time is too long, I have ordered from December 3rd to December 17th I have not received an order tracking code, and do not know when it is received, the shipping rate is broken and too much confusion, poor printing quality, bad design interface, unfriendly interface, long customer response time, faulty printing, cut text, excessive blurring and inaccuracy of the original design position, no refund policy for the customer, lost in transit but not refundable, if possible I will give 0.001 stars. Too disappointed

Everytime, I attempt to download from my library, I get 403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied. I am the owner...and also can't get any customer support for the past 4days. I have called, sent emails and still no help regarding why I am unable to download from my shopify/custom cat library after creating and uploading images. I would like this issue addressed. This is now the 5th day without contact or fix. Customer Service non-responsive and error is a problem.