Recensioner (546)

Helhetsomdöme
4,3
Antal per omdömesnivå
  • 76 % av omdömena har 5 stjärnor
  • 3 % av omdömena har 4 stjärnor
  • 2 % av omdömena har 3 stjärnor
  • 5 % av omdömena har 2 stjärnor
  • 15 % av omdömena har 1 stjärnor
7 mars 2018

I am amazed at how well custom cat has been for us!! I have had questions and needed to email and call, both times I was helped VERY quickly and politely. Sometimes customer service at places can be scary, but I have had nothing but pleasant experiences with this crew. I have a store to sell clothing and accessories for my sons wheelchair basketball and the products have been amazing, it was so easy to learn the store and how to apply my designs!! I highly recommend customcat

Chaunceys Basketball Support
USA
2 månader användning av appen
21 december 2018

CustomCat is the best POD Company. Their products are amazing and the customer support is fast and responsive. Good job!

Red Parenting
Vietnam
2 månader användning av appen
16 oktober 2017

I would not recommend them if you want quality printing. The print quality is always faded and a different color even after providing the best quality image. Tried them a couple of months and the customers were right it is very bad and inconsistent printing quality. Lesson learned!

Latino Swag
USA
2 månader användning av appen
23 januari 2018

Awful

Some orders have taken over a month, they've sent designs from other shops to my customers and their customer service holds zero accountability for their mistakes (They went as far as to blame me for contacting the wrong department once)

The fact this is one of the fulfillment companies in which you have to pay a membership fee to lose money is crazy. I'm actually going to be shutting down my site because I have to re-visit my fulfillment options.

not worth it.

Manbat Robert
USA
2 månader användning av appen
Bespoke Technologies svarade 4 mars 2019

Hi! I am sorry about your poor experience with us...we would NEVER send your design to another seller. We ship out thousands of orders a day. If your customer received an order by mistake, this is a very rare circumstance and falls under our 1% of order that need to be replaced. We will ALWAYS honor that. Let us know the order number and we can replace this for you!

Redigerat 23 oktober 2017

Without a doubt the worst customer service. Do these people not understand that we have options, but because of some youtuber choose to pay for POD service... LOL Bye Felicia. There is no hunger to win in this company. They just don't give AF about anything. Well then don't open a business.
.
Good luck ;)

Ickbrand
USA
2 månader användning av appen
Bespoke Technologies svarade 1 mars 2019

Hi! I am sorry you had a poor experience with us. If you ever want to try us out again we would love to have you back! But, we noticed you have not uploaded anything to our app, nor do we have any emails to our customer service department with anything indicating you were struggling. Next time just email or call us. We are always eager to help!

8 oktober 2019

This is the best choice for POD. I have used it for the past 2 years and feel good about it. Good products, affordable prices, stable service quality are one of the reasons I believe in.

Tee Rainy
Vietnam
2 månader användning av appen
Redigerat 14 januari 2019

Today, I had my first order come through but I forgot to select my vendor to CustomCat on my products list. Due to this error, my product order wasn't showing up in the CustomCat App. I called CustomCat and spoke with Brett about the issue. He was very pleasant to work with and walked me through what I needed to do so he could manually process my order. Since this is my first time using CustomCat, he was so kind to go through how the entire process works so I had a better understanding. Although I've only used their service for a short period of time, I would highly recommend this company for any of your Print on Demand needs. The order process is flawless and allows you to pause any order if you need to make changes before it goes into production. Not to mention, the customer service is exceptional. Thank you CustomCat!

-Tonya J.

Fly N Flexy
USA
2 månader användning av appen
28 december 2019

STAY AWAY FROM THEM! Their Christmas deadline was a joke. They delayed all my orders and took 10+ days to ship them. Their deadline of 14th December for mugs was a joke.
I have received hundreds of charge backs and negative reviews because of them. They ruined my whole shop and will ruin yours too.

10+ open tickets and still not a single response from them. I will be charge backing each and every order that was placed within the deadline and still not received by my customers. I advice all of you to charge back too.

They are scammers who are just here to scam.

hugswiththemugs
Indien
2 månader användning av appen
25 april 2018

Great customer service! Thanks for helping me with my issue and giving me some great tips that will save me time in the future.

Billion Blessings Apparel
USA
2 månader användning av appen
25 oktober 2017

Great customer service. Hundreds of products along with thousands of variations and reasonable basecost prices are our number one choice.
But we would like to suggest you can offer more expedited shipping service (overnight shipping or 2-3 days shipping) many of my clients want to use this service, they are happy to pay for it!
Highly recommended.

Nguyendong3store
Vietnam
2 månader användning av appen