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" Great catalog with best pricing " Robert Hake is a genius. Best POD by far. Quick support and help my business a lot .Thank you so much
I have had a very good experience with CustomCat. Customer support is excellent. The app has so many great products and the prices are so low! I would highly recommend CustomCat to a friend! i love customcat and thanks customcat . i hope user customcat for my futer... product is geat I have had a very good experience with CustomCat. Customer support is excellent. The app has so many great products and the prices are so low! I would highly recommend CustomCat to a friend! i love customcat and thanks customcat . i hope user customcat for my futer... product is geat
it wont allow me to set up an account, the website needs to be optimized seriously & no directions to make contact
Hello - I wanted to call you but you have not activated your account yet to include store name, payment info and seller contact. I see the install but you need to activate your account by completing your settings. Try switching your browser or device if you have not already. We can be reached at support@customcat.com or by phone at 844 874 8623. Day to to day order support is ran through a ticketing system in your dashboard or by emailing orders@customcat.com. We get between 50-100 activations daily so it does work and we'll do our best to help. First step is access the app ( not website ) through your installed apps in shopify admin. We always do our best to help!
We wish the customer service would answer questions that were asked. Here were the three questions that we asked the last time:
1) read somewhere that says that shipping rates to Canada have changed. Correct?
2) In one of your tutorial videos, it says you [MUST] have a US return address. How is that going to work for non-US-based companies like ours (we are in Canada)?
3) We also find that the "Design Library" within Customcat is rather limiting. Same as mockup options. Can one make the designs from say "Placeit" and have the designs imported into Customcat directly?
The following is the triggered long-winded corporate sermon received, providing an answer to a question that wasn't asked. When we told them we were disappointed that they didn't answer any of the questions asked. We received no further response. Unfortunately, this wasn't the first time an answer was provided to a question that wasn't asked.
"We don't return items for fail deliveries outside of the USA.
"If you are operating your business outside the United States of America or do not wish to receive any returns to your address, please enter our address in your app settings:
"1300 Rosa Parks Blvd.
Detroit, MI 48216
"If a package is returned to CustomCat, for whatever reason including being undeliverable, it will be donated upon receipt. We will not be contacting you if your customer returns a package for any reason. No package should ever be returned, by your customer, to our fulfillment center.
"Our receiving department is here to get the blank product on the floor for decoration. We are not the intermediary between the customer and the seller so be sure to update your FAQs, return policies, etc. Your customers should never ship their decorated orders back to Detroit for any reason. It is very important that you reform your store's Return Policy. Any arrangements for returns, or exchanges, consistent to your posted policies on your websites, need to be handled between the buyer and the seller.
"We understand the importance of having a variety of options available for designing products and creating mockups, and we appreciate your feedback.
"To address your concern, many merchants use third-party applications such as Placeit.net and Smartmockups.com to create product mockups. After creating the products, you can update them at any time within your ecommerce back end in the products section."
I love their products and they really work on behalf of their customers. I do think their design lab is not as easy to use as others but their product line is amazing!!
I Really Love the Awesome Service that CustomCat Delivers to it's Customers. Their Customer Service is Exceptional! Very Nice People and they know their Business well. Their range of Products are Always Very Good Quality. And the Prints always come out Spot On. And their 2 day shipping keeps my Customers Coming Back!!! Thank you Again CustomCat!!!
My first encounter with their customer service team was positive. I talked to Mike and he helped me install the free version of the app. I definitely didn't need to call in because installing was literally just a click of a button but it was nice to speak to someone on the inside that was so experienced in print on demand. Right now I am pumped to start running traffic and I am confident I will become a power seller in the coming months.
Customer service is always a breeze!
Friendly customer services, fast shipping, good app, 1st app for my online business.
Thank you
First time using CustomCat and I am thrilled with the customer service I received from Brett. He was very professional and answered my questions perfectly. I still have some work to do before launching, but knowing the CC team is here for me which makes this new adventure for me much less daunting.