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Absolutely awful company. It took weeks for them to ship out an order. I contacted them after a week of silence and asked them to cancel and refund me so I could go with someone else. They waited DAYS to respond, and didnt even respond to my request saying first orders take longer to ship out. That makes absolutely no sense. I asked again June 2nd for them to simply refund and cancel. They waiting til a day AFTER it shipped to respond and say they can't refund once an order is shipped out. Obviously, because you purposefully waited til the day after to respond to me. This is definitely not the last I'll hear from them. This is the day of fast shipping. It shouldn't take over two weeks to receive a shirt.
Hi. I am taking a look at your account and it looks like you have one order. The order that you placed was shipped slightly after our 2-3 business day window. We ship at least 95% of our order in 2 business days, but once in a great while it can take a few extra business days. This can be due to an increased volume in production. I also see that we refunded you for this order as soon as you voiced your concern, but we did not hear back from you.
My first 2 back orders I placed were dispatched in 5 business days, instead of the quoted 2-3 business days. Upon asking I was told, that 'we dont guarantee it'. In which case, you should write it exactly that way in your FAQ's, or provide a min and max timeline rather than a vague average time that you cant adhere to.
I made the mistake of actually offering one of their products. It has been 7 business days since I placed the order, the order is yet to be fulfilled, no one answering the helpline, AND my client has opened a case against me.
Waiting for this nightmare to end so I can delete this app.
Hello! I am sorry you had a poor experience with us. Just so you know. Our 2-3 business day window is an AVERAGE, not a guarantee. Your 2 orders you made with us took 6 business days and this was in the heat of the holiday season. This is expected from any ecommerce site, worldwide around the Christmas time. 11/12 months out of the year, 90% of our orders get fulfilled in under 3 business days. Also, we have an amazing customer service team that you can contact us during business hours via phone, facebook, and email. We would love to have you back for 2019!
I ordered 5 t-shirt samples and the quality of the shirts looked like they came from a old black garbage bag from a storage unit. The graphics were faded. the simple white design on a black t-shirt turned out to be dark gray. I ordered the same design from another company and It turned out perfect. Plus the backend is a nightmare uploading designs, plan on wasting many hours. I would be happy to show the comparison of the shirts I ordered if there was the option.
Hi,
I am sorry that your sample came out poor. We would love to rectify this. Next time you get an order that comes out poor quality, let us know. We operate at a 1% defective rate. This is great in terms of the industry, but you have to contact our support team about this. There is no record of you contacting our support team to help you out.
The App is perfectly fine....It's the HUMAN's behind it causing problems. After placing a sample order on December 1, I am disappointed to report that on today, December 20th I received only the cap I ordered and my embroidered logo is ALL MESSED UP!! I ordered 2 polo's along with my logo-branded cap but they sent me 2 UGLY t-shirts with stupid looking cartoon-like drawings on them EVEN THOUGH I ORDERED 2 Polo's with my logo to be embroidered on them. I am a bit stunned, I must admit. I wish there were a way I could upload the pics I took of this mess. Now I must return this and wait for a refund.
Too expensive. $30/ month subscription. Most of the products are just ok price compared to other POD companies. Only exception is t-shirt and mugs that are really good pricing. I appreciate the fact that they have nike and addias products,which is harder to get, that can justify some increase in pricing. But most of us would never use up all those products.
Should offer a customcat Lite edition, for just basic t-shirt and mugs for $9. Then do the full version for $25(excluding nike and Adidas). And pro with $30 with everything. And add some customizable features for customers too.
Unfortunately, customcat failed in the quality of almost every shirt I had ordered(10 shirts total). Many had random white spots and discoloration on the design as well as some that felt very rough at the touch, which might've been slightly burnt from being left under the press too long. Their pricing and variety is great, but due to a lack of quality in multiple shirts in my order I can't trust them with my customers. I have contacted customer service, but have been left at a standstill as of right now.
Hi, I am sorry you had an issue on your order. I can see that this is was your only order. Shortly after you emailed us about this, we emailed you back three times to compensate you for this, but you never got back to us. If you contact us back we can look into rectifying this order.
This is best app for fulfillment t-shirt and more POD. Low base cost and help my business so much. Very quick and friendly support. Vote for this.
Utter Shite !! Had the audacitity to charg my account for an inactive service. Thast I have not used and an inactive account. Dont even install it to test as even if you have not activated or used them . they will charge you !!!! I will not pay dfor somthing I have not used....... Dont know about you .....
Ok Custom cat is an awesome app its easy to use great print quality nice sizes of print area.
Custom cat could benefit by adding all over print sleeves labels and i am sure they
will implement all of this.
1 draw back would be if your not selling much maybe just starting out or have a month off you have this subscription fee that many others do not.
i would lose the subs raise the prices a little add a business account with discounted pricing and subs.
So the outcome would i recommend Custom Cat YES 100% but only if your selling your designs or have money to use then its an amazing app for you.
Thanks JT for helping me setup my account. I'm excited to start using CustomCat as my print on demand partner.