CustomCat: Print on Demand

My first encounter with their customer service team was positive. I talked to Mike and he helped me install the free version of the app. I definitely didn't need to call in because installing was literally just a click of a button but it was nice to speak to someone on the inside that was so experienced in print on demand. Right now I am pumped to start running traffic and I am confident I will become a power seller in the coming months.

Customer service is always a breeze!

Friendly customer services, fast shipping, good app, 1st app for my online business.
Thank you

WORST POD EVER. Don’t be charmed by their low prices. They are cheap but they worked cheap as well. Embroidery: so technically limited and optimized to reflect their price positionning that they ALTERATE your designs in the worst way with no respect to the creation. Direct to garnement: don’t care at all of proportions and when pointing their lack of quality, hiding behind their guidelines and that your files are wrong! Telling the issue may come that you upload vectors..but their guidelines allows vectors...ok. I bought more than 300 dollars of samples before (plus the custom fees to pay) and even with that I had 5 orders and 3 of them have been a total failure. Make yourself the best gift of all: RUN AWAY FROM THEM.

First time using CustomCat and I am thrilled with the customer service I received from Brett. He was very professional and answered my questions perfectly. I still have some work to do before launching, but knowing the CC team is here for me which makes this new adventure for me much less daunting.

J.T. J.T. is "my guy" when it comes to assisting in guiding me to executing precision with my "baby", my brand new company that I launched just two weeks ago via my Shopify site.

The very first order was my own before doing an actual live announcement of the business. Why?... well because I am a Jersey Girl, born in Brooklyn so I am always looking into products or companies so as not to get/feel scammed/hustled/robbed. I know well enough to know how something is marketed is one thing, but to experience it in real time and to interact with the people behind the scenes is the truest of tests.

Thus far I am supremely impressed with Custom Cat! J.T. was so on point, he even called me to advise me one of my designs would "bleed" beyond the dimensions of the product if I did not resubmit the design file with specific proportions. Most companies would have stopped at that, but to my surprise he went the extra mile and stayed with me on the phone proactively guiding me... step-by-step through the process of how to make the necessary adjustments to have my products be tight!

Sincere gratitude to EVERYONE at Custom Cat for assisting me in spreading smiles and confidence around the world by simply laying their eyes on my logo of a full figured Water Goddess meant to shine in the spirit of "Representation Matters". In this digital age we all may never truly know just how much what we do day in and day out impacts others.

10/10 I would recommend Custom Cat without hesitation! Kudos again to you all!

Respect,

We installed this app twice. The first time we uninstalled it because we could not justify the monthly subscription fee - our sales on the items we sold through Custom Cat just weren't there.

When they offered the "lite" program that does not have a monthly subscription, we decided to reinstall the app, something I deeply regret.

1) The quality of their print/embroidery is absolutely unacceptable. They may be the company that makes/ships the product, but it's our brand, our website, and our reputation. Our customers sent us pictures of some of the embroidered hats and were stunned. There is no amount of apologizing that one can do when the quality is that bad. I wish I could attach a photo to this review. There were threaded completely outside of the design - thread colors in places that they absolutely did not belong. To their credit, they did reship - but I have zero confidence that the reshipped item has any better quality, based on our customer reviews of their products.

2) You cannot cancel an order. sure, their system says that you can, but that's an illusion - it's just so that they have some sort of policy that seems reasonable, but it's all fluff. We canceled an order on our end before it was processed into the customcat system. 3 hours after the order was canceled they processed the order and charged us for it... and still shipped it to the customer, even though it was canceled. We reached out to the customer to apologize about the quality of the item they were about to receive. It's that bad.

3) Customer Service/Canceling Orders Their customer service team has mastered the art of telling you that whatever problem might exist with an order is your fault. For example, I canceled a customer order a 1130 eastern, the processed said order at 0230 the next morning. When I reached out to them - they told me (copied from their email response).
"If the order was cancelled before our system processed, then the order would have not went through. If the order was still open, then on our end, we would have picked up that entire order at the batch time."
I have records of the time that the order was canceled and the time that CustomCat processed the order. I have proof from their system that shows that they processed the order after it was canceled... but my fault.

4) Customer Service - so, when you open a "ticket" for customer service you will receive an email. This email will tell you that a ticket has been opened and refer you to a website: https://helpdesk.mylocker.net/portal/home
But as a shopify store owner, you will not have access to this website. No login or password to view your ticket. When you send an email to orders@customcat.com as instructed by your ticket email, you will receive another email that says another ticket has been opened -- but you still can't access it. Eventually, someone will send you an email to tell you that you don't need it as a shopify owner because customcat is built into your shopify store. But there is no where to access the tickets.

In short -- poor quality, poor customer service, and overall poor customer satisfaction for both me and my customers.

The quality is really bad, products arrive dirty and the print job is really bad. Tried to contact the company for weeks wrote at least 20 emails - no answer!!!
Be aware!!!

Every design was off centered, crooked, and iron marks on the t-shirts. Horrible. Looking 4 new app.

My first store, bumpy start at first but JT at CustomCat offered the type of support needed by customers. Looking forward to selling a lot of product!