CustomCat: Print on Demand

Orders are dispatched way later thank quoted...I wanted to stop my subrscirption with them so I asked what to do...they told me to remove the app from my store and I did...that was a month ago and they are STILL CHARGING ME FOR THIS MONTH!!!! Unbelievable

Absolutely awful company. It took weeks for them to ship out an order. I contacted them after a week of silence and asked them to cancel and refund me so I could go with someone else. They waited DAYS to respond, and didnt even respond to my request saying first orders take longer to ship out. That makes absolutely no sense. I asked again June 2nd for them to simply refund and cancel. They waiting til a day AFTER it shipped to respond and say they can't refund once an order is shipped out. Obviously, because you purposefully waited til the day after to respond to me. This is definitely not the last I'll hear from them. This is the day of fast shipping. It shouldn't take over two weeks to receive a shirt.

My first 2 back orders I placed were dispatched in 5 business days, instead of the quoted 2-3 business days. Upon asking I was told, that 'we dont guarantee it'. In which case, you should write it exactly that way in your FAQ's, or provide a min and max timeline rather than a vague average time that you cant adhere to.

I made the mistake of actually offering one of their products. It has been 7 business days since I placed the order, the order is yet to be fulfilled, no one answering the helpline, AND my client has opened a case against me.

Waiting for this nightmare to end so I can delete this app.

I ordered 5 t-shirt samples and the quality of the shirts looked like they came from a old black garbage bag from a storage unit. The graphics were faded. the simple white design on a black t-shirt turned out to be dark gray. I ordered the same design from another company and It turned out perfect. Plus the backend is a nightmare uploading designs, plan on wasting many hours. I would be happy to show the comparison of the shirts I ordered if there was the option.

The App is perfectly fine....It's the HUMAN's behind it causing problems. After placing a sample order on December 1, I am disappointed to report that on today, December 20th I received only the cap I ordered and my embroidered logo is ALL MESSED UP!! I ordered 2 polo's along with my logo-branded cap but they sent me 2 UGLY t-shirts with stupid looking cartoon-like drawings on them EVEN THOUGH I ORDERED 2 Polo's with my logo to be embroidered on them. I am a bit stunned, I must admit. I wish there were a way I could upload the pics I took of this mess. Now I must return this and wait for a refund.

Unfortunately, customcat failed in the quality of almost every shirt I had ordered(10 shirts total). Many had random white spots and discoloration on the design as well as some that felt very rough at the touch, which might've been slightly burnt from being left under the press too long. Their pricing and variety is great, but due to a lack of quality in multiple shirts in my order I can't trust them with my customers. I have contacted customer service, but have been left at a standstill as of right now.

Utter Shite !! Had the audacitity to charg my account for an inactive service. Thast I have not used and an inactive account. Dont even install it to test as even if you have not activated or used them . they will charge you !!!! I will not pay dfor somthing I have not used....... Dont know about you .....

I built an entire store around this app, ordered $1,200 worth of samples in 4 different orders to outfit my test team. Prints and embroidery were so bad I didn't even give them to my test team. Shirt colors faded into ink, see shirts through print, burn marks from over pressing, placement of prints incorrect, garments with other stains/blemishes on them, embroidery looked like 5 year old kid's crayon drawing.. they were all crooked and miss-stitched. When I inquired about a refund it took 5 emails and 10 days to get a response. Final response was they would reprint but not refund and wanted a report and photo for all 40+ items they destroyed. After 4 orders of mistakes I cut my losses and donated them all to a homeless shelter. On top of all this print time alone was 2+ weeks but they claim print 1 to 6 days.

bad, bad, bad, do not reply, keep sending auto emails, do not solve problem, if you are with them check order shipping, they over charge, my client paid 4.90 shipping and on their orders is 13.91, and also they charge you in somebody else name and you do not know. like mylocker.com is confusing i am trying to solve a problem and no where to call. bad service..

it wont allow me to set up an account, the website needs to be optimized seriously & no directions to make contact