CustomCat: Print on Demand

I've been Customcat's partner for more than 2 years. They work very well, I always receive their support.

They only didn't answer the last guy's phone call because they were handling my order...Mike provides great customer service! Highly recommend CustomCat!

CustomCat provides t-shirt with cheap base cost with good customer service. I really recommend. Thank you!

The app is user friendly & the customer service is fantastic. CustomCat is the best POD company in the industry.

Support is the best! Also, the quality always is checked carefully. And average shipping time is in the top of POD industry.

CustomCat is a great POD fulfillment partner. My orders get shipped within 2 days and the quality of the prints are phenomenal. Anyone seller looking for a great POD company, definitely check out CustomCat.

I've been using CustomCat for several months. We had some bumps in the road with a couple of my orders and I previously posted a poor review. It's time for an update. For the last 3 months I've had access to an account rep, J.T. who has ensured all my large orders were processed timely and responded quickly to a quality issue I had on an item in a large order. Product price and selection are far better than their competitors.

I had a problem with the personalization feature that custom cat offers. After explaining the issue, Brett at customcat had it resolved the same day within a few hours. Thanks a lot Brett..I really need this to work.

My name is Leonard, and I really like the CustomCat app. First off it was really easy to use, second anything that I was unsure about I contacted the company and they walked me through it step by step. They were very patient with me, I will make sure to recommend CustomCat to all my friends!

We have many customers who receive items that we do not even offer from CustomCat. Many customers do not receive the items at all. Many customers report that the print washes off after one wash. Don't even try to reach out to customer support, it's pointless. After selling 3000 shirts through CustomCat, this will be our last year using their service.

UPDATE: When we requested refunds for the countless amount of misprints/unshipped orders, this was Custom cat's response:

First of all, I actually do get to make that decision. This is our policy. We have a 100% replacement policy. We made an exception to this for the holiday season for unique orders. Second of all, I hope you understand that this is a partnership here. We expect you to give respect to us just like we give respect to you. This is a professional, mutually beneficial business relationship. Thirdly, to reiterate, I HAVE refunded you for this order. Starting next week though, we are back to the normal replacement only protocol. You also, normally, need to provide us with a picture of the defective garment.

If you do not understand this policy, I would have you STRONGLY reconsider working with us, because if you dispute charges because you want to and you disregard our policy on refunds, we have the right to close your store down.

Brett