评论 (546)

整体评分
4.3
每个评分等级的数量
  • 76% 的评分是 5 星
  • 3% 的评分是 4 星
  • 2% 的评分是 3 星
  • 5% 的评分是 2 星
  • 15% 的评分是 1 星
2018年12月10日

CustomCat really works very badly. An order of more than 1 month does not ship. When contacting support is only answered through the loudspeaker, there is no responsibility. Continuing to ship orders but after more than a week still not shipping orders. In addition, continually deduct 2 times for each order while the system records once, asking support is shirking responsibility.
Indeed, ...

vothuongnangthotgoi
越南
12个月 人在使用应用
编辑时间:2019年9月24日

Product after product with issues. Colors nowhere close to submitted artwork, prints off center. 7 of 8 items on last order were flawed. Customer service is slow-to-non-existant. Made me jump through hoop after hoop and each time they admitted the print was sub par. Still argue about refunding me. No longer worth the effort. I only wish these reviews allows submission of photos to show the final ...

Buzzkill Brand
美国
12个月 人在使用应用
2023年5月29日

I got 2 orders but only ended up for me refunding them because custom cat did not receive the orders on their end. Also, when I tried placing a manual order from my portal, their payment processor would not accept my payment whether I use Paypal or a credit card.

Infinite Division
美国
11个月 人在使用应用
2020年8月9日

The app is easy enough to use and they have a good array of products, but their print quality in TERRIBLE. They put so much starch on the fabric that the ink just bleeds everywhere. Then they shove it in a bag without letting it dry and the prints get stuck together.
I’ve used several drop ship printers and Customcat is, by far, the worst.

Pepper's Place Gift Shop
美国
10个月 人在使用应用
Bespoke Technologies已回复 2020年8月20日

Thank you for sharing your feedback with us! We're truly sorry to hear that your experience hasn't been great, but we hope to improve it moving forward.

We'd like to ensure ...

2020年3月7日

The design creation is EXTREMELY time consuming. You have to download their templates to use. It would be really nice if they had design software built into their app. These extra steps mean I'd have to charge exorbitant fees to my clients for their products in order to even make any money.

Apple Blossom Kennels & Country Clips Pet Grooming
美国
10个月 人在使用应用
编辑时间:2019年8月16日

I have ordered 3 production apparel items and yet to have a good experience with them. Their product line is sub-par and the print quality is rather poor (you get what you pay for - cheap cheap). Printing is inconsistent and off register. Each order has taken 3-4 weeks.

Paddle Wear & Gear
美国
10个月 人在使用应用
2019年1月30日

I just received my product samples today and I'm really disappointed with the quality :(

1. The colour of the fabric seems to bleed through the design, so the parts that are meant to be white take on the colour of the fabric underneath.

2. I ordered a Gildan Ladies 100% cotton T-shirt but the material was very rough and almost had a cardboard texture to it. It is also boxy and not slim fitting at ...

Momo the Corgi
澳大利亚
8个月 人在使用应用
Bespoke Technologies已回复 2019年3月11日

Hi! There is a lot to unpack here. I am not saying that there was not a screw up on your only order, but I assure you this is the exception, not the rule. First off, we have ...

编辑时间:2020年11月20日

I am an advanced user, but this app is horrible. I accidentally processed an order, contacted customer service, and placed another order. However, the canceled order still shows in process 4 days later (that is canceled) and the second order is no where to be found. I find it very hard to contact customer service and trying to process manual orders is a nightmare.

Dog Sportwear
美国
8个月 人在使用应用
Bespoke Technologies已回复 2020年11月20日

Hello! I see our support cancelled and issued a refund request within 6 minutes from the time the order you accidentally submitted was processed. Thats good because we often ...

编辑时间:2018年9月4日

About 50% of our orders were printed incorrectly...Some were crooked, others placed in an incorrect position. Customer service was very hard to deal with. Our entire experience was so bad that we would not promote the sales of our shirts. The errors were not on our end with the printing problems. We wasted a lot of money waiting for CustomCat to get the printing problems fixed. Just when we ...

2steel Girls
美国
7个月 人在使用应用
编辑时间:2020年1月4日

I started using CusdtomCat when I first opened my store in August. At first seemed good. Orders reached customers in 5-7 days. Then on my test orders noticed images cracking and fading after just 2-4 washings. Then starting around holidays orders were taking 8-14 days to get processed. I understood that processing may take a little longer during the busy season but 10 days to get it processed ...

Dwarven Widgets
美国
7个月 人在使用应用