CustomCat: Print on Demand

A great partner for fulfillment on apparel. Saves us from having to spend thousands on inventory to get to a price where we can sell and be competitive.

Derek
CEO ZeusJuice
http://www.ZeusJuiceOnline.com

I decided to start with Customcat being that I felt they had the product availability that fit my vision best. Like the last 2 reviews it hasn't been the best experience. I've got 2 orders I processed as a test that have been waiting to be fulfilled for 5 days now. To be fair I processed these the day after Thanksgiving so I'm really hoping the delay is due to holiday processing and not a regular thing.

What is disappointing however is the service. I've been trying to reach these guys via the contact phone number which constantly rings then goes silent/hang up. No answer No voicemail. I went the email route for help and did get a response within 48 hours which was nice to see however the response did not address my specific question regarding the order sitting in pending status. The fulfillment instructions have been followed so I'm still unclear as to whether my order is in limbo and requires a fix on my end or if there is an issue on theirs.

This really shakes my confidence in these guys if I have an issue that arises with a customer. I'm not ready to trash the app just yet because I've yet to find a POD app that rivals their products for what I want to do, but thought I'd add my experience thus far as a new user that I wish I had set up a test with just one product before taking the time to build out the majority of my store using their SKUs. Lesson learned.

customer service is awesome and their customer service is even better. And that's the only reason you need to join. This is a great app to use for your online store.

This is one of the worst services I've ever used, the production time is too long, I have ordered from December 3rd to December 17th I have not received an order tracking code, and do not know when it is received, the shipping rate is broken and too much confusion, poor printing quality, bad design interface, unfriendly interface, long customer response time, faulty printing, cut text, excessive blurring and inaccuracy of the original design position, no refund policy for the customer, lost in transit but not refundable, if possible I will give 0.001 stars. Too disappointed

Everytime, I attempt to download from my library, I get 403 - Forbidden: Access is denied. You do not have permission to view this directory or page using the credentials that you supplied. I am the owner...and also can't get any customer support for the past 4days. I have called, sent emails and still no help regarding why I am unable to download from my shopify/custom cat library after creating and uploading images. I would like this issue addressed. This is now the 5th day without contact or fix. Customer Service non-responsive and error is a problem.

Very good variety of products at reasonable prices and excellent customer support from Mike and the staff.

This is best fulfillment app, help me to selling better and i really like this app. Thank you so much

I used CustomCat to help me with a small fundraiser. No job too big or too small for this ‘Cat. They gave me expert advice and perfect support to help me meet my goals. Quick communication and fulfillment. Very grateful for Custom Cat!

I used CustomCat for two months. I wish I could give them zero stars. There customer service is all about placing blame on existing customers and avoiding any responsibility for their poor printing. I had ten initial orders. One of my orders had a different company printed on my shirts. I took my products to local printing shops. The owners I spoke to were shocked that someone would ship this poor product to a customer. Garbage shirts and horrible printing. I donated the shirts to the homeless. I am shocked that Shopify has not distance themselves from CustomCat. CustomCat is bad company for Shopify. Printful, however, has been very helpful during the process. Every shirt printed by Printful was perfect.

Wish I could give them more, but twice now they have sent garments out with nothing on them. Another garment was sent out with a hole and no replacement shirt to be sent out. Customers ordered black shirts with a black print or a dark ash shirt with black print, and instead of letting anyone know there was a problem, they send it out blank and say you would not see the ink. Weird, because I have printed many black on blacks and people love them. Weird that they would not contact you with an issue, then just send the customer a blank shirt, TWICE. Then, no refund, they just tell you to remove the product and quit selling. All the rest I am liking, but we just can't get over the fact that they would send two of our customers a blank shirt and act like the ink is there but you can't see it because it is black on black. These three issues have come about within selling 30 or less shirts.