CustomCat: Print on Demand

Too expensive. $30/ month subscription. Most of the products are just ok price compared to other POD companies. Only exception is t-shirt and mugs that are really good pricing. I appreciate the fact that they have nike and addias products,which is harder to get, that can justify some increase in pricing. But most of us would never use up all those products.

Should offer a customcat Lite edition, for just basic t-shirt and mugs for $9. Then do the full version for $25(excluding nike and Adidas). And pro with $30 with everything. And add some customizable features for customers too.

I am a newbie to custom cat and I enjoy using it but when there was a cliche I reached out for help and was lucky to have josh turkin I received a quick response to my emails and solving the issue was even faster thankyou josh turkin for making this newbie feel at home with the custom cat family!

AVOID AT ALL COSTS! My customers were furious by their products. Ink was completely faded and wrong colors used. some products never even showed up. It took days before ever hearing back from customer support. Each time I talked to them I would get a different person who had no clue what I was talking about so I had to resend all photos and the whole story all over again. They like to make excuses and blame other things than just admitting fault and moving on and fixing the problem. If you are using POD I highly suggest looking into another company as the failures and incompetencies I have experienced with custom cat are enough to drive your business into the ground.

I have not started selling but CustomCat has already earned all my sympathy. Great products, great mockups and the best support team I have seen for a long long time. I just miss the possibility of keeping products ready to upload or edit, and an easier shipping setup. Still, I have checked many POD apps and this is the best by far for me. Just go for it.

By far the worst fulfillment outfit I've ever used. If you don't care about the quality of the items you send your customers, feel free to use Custom Cat. If you don't care how long an item takes to get to your customer, then again, use Custom Cat. Your orders will take upwards of 2 weeks before you receive tracking info and then it will stay in pre-shipment mode for days after that. Once it does finally ship, it's a crap shoot as to weather the item will be of any quality. I originally put up a 1 star review about a week ago, but took it down after I received a call from Custom Cat thinking that they were interested in fixing the problem. (If you want anyone from Custom Cat to respond to any problems you might be having, write a bad review. They will call within hours. Other wise you wont hear back from them.) When I was having a problem I contacted them through email and phone numerous times. No response. Post a bad review they call right away. I regretted taking down the review after speaking with them. And I'll tell you why. What I got was a lot of lip service about how this is a really busy time of year and they have to hire extra help that isn't experienced, (which in itself is an issue) and that they are only human. There was no apology or acceptance of responsibility. I only placed 13 orders with Custom Cat and 2 of them that I know about, were of poor quality. That's a pretty high ratio. There could have been problems with the other 11 that I just didn't hear about. Not only was the quality of the work bad, it took 17 days to get tracking on many of them. I wish I could post a picture of what they sent to my customer. It was beyond unacceptable. The art work was not centered at all and was so far to the left the names fell off the edge of the substrate. The sample I had sent to myself was falling off the edge as well. I know "humans" make mistakes but, any normal person who saw how obviously off center these were would never have packed them up and sent them out, unless of course they just don’t care which is what I think the case it. After seeing how long shipping times were, before I even knew about the quality issues, I decided to buy my own equipment and fill my own orders. So I do know mistakes happen. After doing 1200+ units of my own, I have huge pile of mistakes, but I would never, ever have sent any of them to a paying customer!! My mistakes don't even come close to what they sent out in my name. If mine are even slightly off center they go in to the mistake pile. Custom Cat obviously doesn't care about my customers or me, as their customer. I had asked to have the money refunded for the known mistakes (over a weeks ago) and as of today's writing it still has not been refunded. I sent them a picture of how bad the quality was and expected a reasonable amount of remorse. Instead he was more concerned with the bad review that I had left, than he was about my problem. If someone had shown me a picture of what I showed him, I would have apologized profusely, and agree that, yes this is totally unacceptable and issued a refund with in minutes. Not give a bunch of excuses, "It's a busy time of year and we have inexperienced staff and that I have to understand that... blah, blah, blah" So basically he was saying, you can't blame us for bad quality, because it's out of our control because we are so busy. They took zero responsibility! Custom Cat, don't bother calling me again to beg me to take down my bad review this time. You have earned it! I will not take it down this time. My review stands! Have nice day!

The quality of the clothing products are poor. The face mask sucks. You can't breathe in it. Ugh!!!!

The printing quality isn't great at all, I've had two of my customers complain that there was some sort of issue regarding the quality. It seems as if Customcat is simply cutting corners when it comes to their printing process. I truly love the variety of clothing and colors they offer, and I hope they improve soon. On top of this, I tried the free trial for the paid plan and I canceled it right before it ended yet they are still charging me full price. I hope Customcat and fix the issues it's been faced with, and I wish them the best, but I simply cannot recommend their services to anyone at this point.

I think CustomCat are great. Shipping and fulfilment is fast and customer service respond when I need help. Very reasonable prices as well - keep up the great work :)

Great customer service from the team at CustomCat. I had an issue with personalization and they went over and above in order to fix the problem. Also the quality of the CustomCat products is excellent and I much prefer them to any of their competitors. Thank you!!!

HORRIBLE APP DO NOT INSTALL IT. They will charge you even after canceling during the trial period and support is non-existent.