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Friendly customer services, fast shipping, good app, 1st app for my online business.
Thank you
First time using CustomCat and I am thrilled with the customer service I received from Brett. He was very professional and answered my questions perfectly. I still have some work to do before launching, but knowing the CC team is here for me which makes this new adventure for me much less daunting.
We installed this app twice. The first time we uninstalled it because we could not justify the monthly subscription fee - our sales on the items we sold through Custom Cat just weren't there.
When they offered the "lite" program that does not have a monthly subscription, we decided to reinstall the app, something I deeply regret.
1) The quality of their print/embroidery is absolutely unacceptable ...
Hi. I am sorry that you had a poor experience using us. I hate to be the bearer of bad news, but the reasons your hats turned out not looking good is because the file you ...
J.T. J.T. is "my guy" when it comes to assisting in guiding me to executing precision with my "baby", my brand new company that I launched just two weeks ago via my Shopify site.
The very first order was my own before doing an actual live announcement of the business. Why?... well because I am a Jersey Girl, born in Brooklyn so I am always looking into products or companies so as not to get/feel ...
The quality is really bad, products arrive dirty and the print job is really bad. Tried to contact the company for weeks wrote at least 20 emails - no answer!!!
Be aware!!!
Hi Jean. Were surprised you would give us 1 star considering your most recent order was over 7 months ago? It’s an untrue statement you emailed 20 times without a response. ...
Every design was off centered, crooked, and iron marks on the t-shirts. Horrible. Looking 4 new app.
Hi. I am sorry your only 2 orders were off center. We refunded you for this as this was not intended. This is a very rare situation and this affects less than 1% of orders. I ...
My first store, bumpy start at first but JT at CustomCat offered the type of support needed by customers. Looking forward to selling a lot of product!
I have used it for 1 month and feel it is very bad, 10 days without tracking leads to many customers' refund. Order status don't update. So very bad.
Hello, please check your CC processed order dashboard for fulfilment status. Most of your orders have shipped in a 2-3 business days average. I do see 4 orders from late May ...
Initally, I was excited about this company. My mother used them for her store then I decided to you use them. However, the last couple of orders for both of us have been horrible. Once I requested a replacement, it was never sent. A shipping label was created and it was supposed to arrive in 2 days for a client that was having a birthday party for her 12 year old daughter. After a few days, ...
Customer service is fantastic. JT fixed my personalization very quickly. I'm now ready to start selling products w CC. Happy holidays.