CustomCat: Print on Demand

I am so glad I did a test order with these guys the commerce integration is easy to use and I love the variety. I am hoping to get my first sample soon!

Support team was attentive and solved my problem.
However, it would be great if there is LIVE SUPPORT to cut short the waiting time. TIA :)

Customcat is a great app to use if your using dropshipping for your store . Customer service is great , communication is great . 5 star
CEO Tru-Soldier.com

I am a new customer with CustomCat, and waited until after Christmas to begin loading products in the app. I have had questions on features that didn't work correctly, but Brett helped us get everything sorted out and even helped insert code to enable our products to have personalization.

Custom Cat has help scale my clothing brand exponentially. In the last 7 months, I've had around 350+ transactions using customcats services. They have a great selection of items and have a quick turnaround. One thing i wish they would intregret in their business is being able to have a custom label added to the tags. Also being able to print over the hoodies pocket. Other than that, I am very satisfied.

Initally, I was excited about this company. My mother used them for her store then I decided to you use them. However, the last couple of orders for both of us have been horrible. Once I requested a replacement, it was never sent. A shipping label was created and it was supposed to arrive in 2 days for a client that was having a birthday party for her 12 year old daughter. After a few days, customer service finally wrote me back saying that the shirts were probably lost in production. Yes, I am receiving a refund but now I have lost a client. I am very disappointed.

I really enjoy this services fast fulfillment times and low prices which is the main reason I stick with them HOWEVER, they are really sub par when it comes to keeping items in stock ESPECIALLY for anything in the color brown. Most of the items in my shop are printed on brown shirts, hoodies, etc. so it really hurts my business when they claim they’ll have a certain size in stock but them wait A WHOLE WEEK just to tell me they canceled my order. Some of the brown hoodies and sweatshirts haven’t restocked in over a month and I can’t even get an exact date on when they’ll be restocked. Still a pretty good service but can still use some work.

I have to call out Joshua Turkin who saved the day. I have been struggling for months and watched many, many tutorials. Some of us learn differently and it's extremely frustrating to adapt to the "New Normal". I was ready to walk away from the entire business until I found Joshua. It takes a special person to understand the different needs of customers. You are lucky to have him. If it wasn't for him, I would have given up on the entire process. Thank you Josh. I can't put in words what your patience and dedication mean to me. You restored my faith in humanity.

I was very hesitant to try CustomCat out from seeing the negative reviews here and on Facebook, but my experience has been great! I just passed 200 orders on my new store. Print quality is great and orders get out the door quickly. The few mistakes that have happened were quickly corrected by them. Sometimes they seem to miss an email, but a quick followup the next day or so usually gets a response. The app is a little clunky, but nothing that can't be managed.

In all, five out of five stars from me! Remember no company is perfect. Mistakes happen and there's always some who will complain. The key difference is how it's handled. Keep up the great work, CC!

The design creation is EXTREMELY time consuming. You have to download their templates to use. It would be really nice if they had design software built into their app. These extra steps mean I'd have to charge exorbitant fees to my clients for their products in order to even make any money.