評價 (548)
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Great customer service from the team at CustomCat. I had an issue with personalization and they went over and above in order to fix the problem. Also the quality of the CustomCat products is excellent and I much prefer them to any of their competitors. Thank you!!!
HORRIBLE APP DO NOT INSTALL IT. They will charge you even after canceling during the trial period and support is non-existent.
Hi! I am sorry you were charged for the app after you uninstalled it. This was probably just a technical issue or the full instructions on how to uninstall us was not followed correctly. We would NEVER charge you during or after the trial period. If something like this slipped through the cracks, we will always refund you.
Fast delivery, good product quality. Customcat has a dedicated support team. Always a reliable choice in platforms
overcharge you for purchases, send massive charges without permission and have a faulty system for handling paypal payments. had a much easier time with printful and will be returning to them.
Hi. I just want to clarify a couple things. We will NEVER overcharge you for anything. This is completely against our policy and not something we do. If you think you were charged more than you should have, it may have been a rare mistake. If this was a mistake, we will ALWAYS correct this. Every single time. Also, our relationship with PayPal is great and we can process orders quickly, efficiently, and as secure as you can possibly be about transaction processing. If you need help understanding how processing works, we have an amazing blog post about this on our blog on customcat.com. Check it out!
I would not suggest using this. I put up some items as a test . Had complaints from customers on missing and slow items. I contacted them about a lost item and support was very slow !
CustomCat is great There format saves me days compared to other POD companies that I have used. Customer Service is great.
Thanks
Todd
Great customer service.
Called up customer service, since I had issues with my order not appearing in CustomCat. I ended up talking to Mike from customer service and he was more than great. He solved all the problems I had and answered all my questions as well.
There was no issue reaching their phone, like other people state there is. Most of their low reviews are mostly because the people who left them, were too quick to jump to action and conclusions.
They're more than great and offer so much more, than most other print companies. Great service and prices.
I used this app to fulfill for my customer and i love it. Fast shipping and high quality product. Thank you Customcat!
I'm new to this but found the youTube training videos exceptional in explaining "how to." JT in customer service is so awesome and responsive in getting my questions answered. I also like the emails CustomCat sends out with very helpful links. The app is very user friendly and integrating products up into my shop was a breeze. Highly recommend.
Overall, the app is so frustrating to use. I tried to install on Shopify, didn't even work so I had to use the web version. Everytime I had to place an order, I had to recreate the design and the product because you cannot even save it. Orders say 3 business days for turnaround but oftentimes it took at least 5-7 days for them to ship it. Customer service is slow as a drunk dude, took at least 2-3 days to answer a question. They took the manual orders tab away recently, and now I can't even so the previous orders I made or the tracking numbers. Do better CustomCat.