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Orders are dispatched way later thank quoted...I wanted to stop my subrscirption with them so I asked what to do...they told me to remove the app from my store and I did...that was a month ago and they are STILL CHARGING ME FOR THIS MONTH!!!! Unbelievable
Hi! I am sorry you had a poor initial experience with us....Unfortunately, I do not know exactly what to say. It looks like we shipped your order in only one business day and you were not charged for any month you did not have any activity with. If you think you were charged for a month you were not using the app, PLEASE contact us so we can issue you a refund. Have a wonderful day!
Absolutely awful company. It took weeks for them to ship out an order. I contacted them after a week of silence and asked them to cancel and refund me so I could go with someone else. They waited DAYS to respond, and didnt even respond to my request saying first orders take longer to ship out. That makes absolutely no sense. I asked again June 2nd for them to simply refund and cancel. They waiting til a day AFTER it shipped to respond and say they can't refund once an order is shipped out. Obviously, because you purposefully waited til the day after to respond to me. This is definitely not the last I'll hear from them. This is the day of fast shipping. It shouldn't take over two weeks to receive a shirt.
Hi. I am taking a look at your account and it looks like you have one order. The order that you placed was shipped slightly after our 2-3 business day window. We ship at least 95% of our order in 2 business days, but once in a great while it can take a few extra business days. This can be due to an increased volume in production. I also see that we refunded you for this order as soon as you voiced your concern, but we did not hear back from you.
My first 2 back orders I placed were dispatched in 5 business days, instead of the quoted 2-3 business days. Upon asking I was told, that 'we dont guarantee it'. In which case, you should write it exactly that way in your FAQ's, or provide a min and max timeline rather than a vague average time that you cant adhere to.
I made the mistake of actually offering one of their products. It has been 7 business days since I placed the order, the order is yet to be fulfilled, no one answering the helpline, AND my client has opened a case against me.
Waiting for this nightmare to end so I can delete this app.
Hello! I am sorry you had a poor experience with us. Just so you know. Our 2-3 business day window is an AVERAGE, not a guarantee. Your 2 orders you made with us took 6 business days and this was in the heat of the holiday season. This is expected from any ecommerce site, worldwide around the Christmas time. 11/12 months out of the year, 90% of our orders get fulfilled in under 3 business days. Also, we have an amazing customer service team that you can contact us during business hours via phone, facebook, and email. We would love to have you back for 2019!
I ordered 5 t-shirt samples and the quality of the shirts looked like they came from a old black garbage bag from a storage unit. The graphics were faded. the simple white design on a black t-shirt turned out to be dark gray. I ordered the same design from another company and It turned out perfect. Plus the backend is a nightmare uploading designs, plan on wasting many hours. I would be happy to show the comparison of the shirts I ordered if there was the option.
Hi,
I am sorry that your sample came out poor. We would love to rectify this. Next time you get an order that comes out poor quality, let us know. We operate at a 1% defective rate. This is great in terms of the industry, but you have to contact our support team about this. There is no record of you contacting our support team to help you out.
The App is perfectly fine....It's the HUMAN's behind it causing problems. After placing a sample order on December 1, I am disappointed to report that on today, December 20th I received only the cap I ordered and my embroidered logo is ALL MESSED UP!! I ordered 2 polo's along with my logo-branded cap but they sent me 2 UGLY t-shirts with stupid looking cartoon-like drawings on them EVEN THOUGH I ORDERED 2 Polo's with my logo to be embroidered on them. I am a bit stunned, I must admit. I wish there were a way I could upload the pics I took of this mess. Now I must return this and wait for a refund.
Unfortunately, customcat failed in the quality of almost every shirt I had ordered(10 shirts total). Many had random white spots and discoloration on the design as well as some that felt very rough at the touch, which might've been slightly burnt from being left under the press too long. Their pricing and variety is great, but due to a lack of quality in multiple shirts in my order I can't trust them with my customers. I have contacted customer service, but have been left at a standstill as of right now.
Hi, I am sorry you had an issue on your order. I can see that this is was your only order. Shortly after you emailed us about this, we emailed you back three times to compensate you for this, but you never got back to us. If you contact us back we can look into rectifying this order.
Utter Shite !! Had the audacitity to charg my account for an inactive service. Thast I have not used and an inactive account. Dont even install it to test as even if you have not activated or used them . they will charge you !!!! I will not pay dfor somthing I have not used....... Dont know about you .....
I built an entire store around this app, ordered $1,200 worth of samples in 4 different orders to outfit my test team. Prints and embroidery were so bad I didn't even give them to my test team. Shirt colors faded into ink, see shirts through print, burn marks from over pressing, placement of prints incorrect, garments with other stains/blemishes on them, embroidery looked like 5 year old kid's crayon drawing.. they were all crooked and miss-stitched. When I inquired about a refund it took 5 emails and 10 days to get a response. Final response was they would reprint but not refund and wanted a report and photo for all 40+ items they destroyed. After 4 orders of mistakes I cut my losses and donated them all to a homeless shelter. On top of all this print time alone was 2+ weeks but they claim print 1 to 6 days.
bad, bad, bad, do not reply, keep sending auto emails, do not solve problem, if you are with them check order shipping, they over charge, my client paid 4.90 shipping and on their orders is 13.91, and also they charge you in somebody else name and you do not know. like mylocker.com is confusing i am trying to solve a problem and no where to call. bad service..
Hi Julio, we would like to apologize for your negative experience with CustomCat. Shipments to Alaska and Hawaii will require additional shipping time and cost more to ship. Our shipping rates can be found here: https://blog.customcat.com/expedited-shipping%e2%80%8b/. MyLocker is the parent company of CC. Fulfillment charges may show up on your billing statement as MyLocker or CustomCat. I can see that your first order shipped within 48 hours which is amazing under the circumstances. As you know, bad reviews can be very damaging and we would like to clear up any questions or concerns you have about our fulfillment services. We'd like to learn more about your specific situation and make things right. If you wouldn't mind sending me an email to jt@customcat.com at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
it wont allow me to set up an account, the website needs to be optimized seriously & no directions to make contact
Hello - I wanted to call you but you have not activated your account yet to include store name, payment info and seller contact. I see the install but you need to activate your account by completing your settings. Try switching your browser or device if you have not already. We can be reached at support@customcat.com or by phone at 844 874 8623. Day to to day order support is ran through a ticketing system in your dashboard or by emailing orders@customcat.com. We get between 50-100 activations daily so it does work and we'll do our best to help. First step is access the app ( not website ) through your installed apps in shopify admin. We always do our best to help!