Reviews (114)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants praise the high-quality products and exceptional customer service, noting the responsive support team enhances business growth. The app is user-friendly, ensuring easy integration and quick production times, which boosts customer satisfaction. A wide product selection helps merchants expand their offerings. Additional benefits include a supportive community and educational resources, with the app actively adapting based on merchant feedback.
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Ordered a couple sweatshirts for testing and I'm glad I did... the print quality was very faded and shoddy looking- white print residue spots outside of the design. Very linty and it had hairs on it. I believe I could heat transfer something that would look much better than this.
The embroidery on the other sweatshirt was ok in quality but it was only about half of the size of what it showed in the mock-up. Very small. They say on the site the embroidery area for the left breast is 4x4" but this was well under 3 inches. Very significant difference and not what would be expected from the end customer based on the expectations set. I wish I could post pics of my products for reference but I don't see a way to do that.
I have emailed customer support and will update when I hear back. Overall, largely disappointed as I was so hoping this service would live up to the hype I'm hearing everywhere..
I finally decided to make a 1 star review to CustomCat. Every type of issue takes away 1 star and there are many issues at the moment so they should have received zero stars if it would be possible.
#1 Quality control issues - I sold thousands of face masks and it's unbelievable how much work I had with customer support. About 5% off all masks had quality issues, either the customer received the wrong product or the print was bad. Not just a bit off, it was noticably terrible.
#2 Shipping issues - CustomCat is offering an economy shipping option. The next decent shipping option is incredibly expensive compared to other POD services but is still basically standart shipping. About 5% of all orders were incredibly late and about 1% of all orders got lost with economy shipping. This isn't shipping, this is garbage.
#3 Production delays - According to CustomCat some orders had to be reprinted multiple times what lead to orders being in print for 2-3 weeks what is just insane. I highly doubt that's really the case but either way, if your orders need to be reprinted 6 times you are clearly doing something wrong as a company. Also, good luck explaining it to the customers why their order wasn't shipped for weeks.
#4 Issues with the apps order recognition - About 0.002% of all orders didn't get synched to CustomCat. That's not a high number but if you're making many sales, you can't check orders all the time if they are getting synched. It shouldn't happen in the first place but when contacting the support about this issue I was simply told to replace a manual order. Thanks a lot.
#5 Feedback ignorance - Regarding all these issues and reporting multiple times on customer complaints, product and quality issues nothing has changed at all. I had so many complaints about the product with detailed explanations but customcat didn't change anything at all about it.
These are the reasons why I believe they deserve a 1 star review because as someone who is selling a lot the company clearly limits someone in expanding and growing the business because you need hours every day to fix the issue they have caused. I understand that there are many issues these days but they just tried to cash grab as much as possible instead of limiting some of their services to keep the quality steady. That's bad business practice and hurt my brand a lot. I believe I'll take my christmas business somewhere else because it will simply not be an option, they will not be able to handle it at all.
It's the best POD fulfilment company in the United States.
Working with CustomCat for over 3 Years. Highly recommended to every seller!
Pros:
- Highly competitive base cost + shipping fee
- Fast production time: normally ~1-3 business days, in peak season ~2-5
- Large product catalogue: tees, mugs, accessories, ornament, bags and 50+ types
- Responsible policy: free replacement/refund for lost/defect/wrong packages
- Excellent support: via email, FB group and even FB messaging to staff/managers
- Powerful system: can upload 250 designs images, and generate over 1,000 products at once
Special thanks to Michael, Alex, Joshua and Brett for the great help in these years!
customcat app is an easy app to use. Their customer service is great. i have being using customcat to fulfill me product for years. Mr. mike is very helpful and very patient to answer my questions. i personally recommend customcat 100%
CustomCat is the quintessential print on demand app for your drop shipping business! Their customer service is the best and rarely will you find customer service representatives that you'd remember by name just from how awesome they are at their job. If you ever have any problems with your orders, just shoot them an email and it will be quickly solved. Even in tough situations, they will be by your side.
Their products are excellent. The most beautiful products are their dye sublimation items such as Mugs. DTG printing is above average but that's because DTG printing is still a progressing technology. Don't get me wrong though, the printing they provide is sometimes too good to be true when you consider that it is DTG. Once again, if there are ever any problems in your print order, CC will quickly rectify it and send your customer a free replacement. All you have to do is be like CC, provide excellent customer service and all will be well. CC is also always evolving, always expanding their catalogue of products and always improving the app and quality of items. Try them out if you're already using other print on demand apps. I'm sure they will be better than all your other apps. Heck you can just use them along with your other apps. All in all, you'll be making a great decision for your business when partnering with Customcat.
it wont allow me to set up an account, the website needs to be optimized seriously & no directions to make contact
Hello - I wanted to call you but you have not activated your account yet to include store name, payment info and seller contact. I see the install but you need to activate your account by completing your settings. Try switching your browser or device if you have not already. We can be reached at support@customcat.com or by phone at 844 874 8623. Day to to day order support is ran through a ticketing system in your dashboard or by emailing orders@customcat.com. We get between 50-100 activations daily so it does work and we'll do our best to help. First step is access the app ( not website ) through your installed apps in shopify admin. We always do our best to help!
The app is very poorly designed and not intuitive at all. I also did not realize that this is the same company as MyLocker. I've ordered multiple samples from them through Printify and the quality was terrible. They were the worst prints I've ever received.
Great honor to be partnering with supplier. Really is super fast reasonable price with the seller...
good product selection but I wasted lots of hours attempting to resize the logo for the embroidered products and watching their tutorials but to no avail! Also, the logo is not simulated as embroidery and looks crappy on on the website.
This is the best app I ever used. I order a lot of products from Customcat. They have good products, quality print and customer service perfect. I want to cooperate and develop my business with Customcat