Overall rating
4.2
Counts per rating level
  • 76% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its wide range of customizable products, high print quality, and fast shipping. They commend its competitive pricing, quality control, and the DIGISOFT printing method. Excellent communication is provided through emails and a Facebook seller community group. Customer service is highly praised, with several representatives receiving specific commendations. Some merchants, however, have expressed dissatisfaction with policy changes. The interface is basic and may require some familiarization, but tutorials are available on YouTube.

April 26, 2019

This app is amazing. Customer Service is great... I always get all my questions answered on time. A+++++

happy family gift
Vietnam
About 2 months using the app
July 2, 2020

I think CustomCat are great. Shipping and fulfilment is fast and customer service respond when I need help. Very reasonable prices as well - keep up the great work :)

Just Teacher Thingz
Australia
About 2 months using the app
Edited January 9, 2019

Great customer service from the team at CustomCat. I had an issue with personalization and they went over and above in order to fix the problem. Also the quality of the CustomCat products is excellent and I much prefer them to any of their competitors. Thank you!!!

Teesware
Australia
About 2 months using the app
February 25, 2020

Fast delivery, good product quality. Customcat has a dedicated support team. Always a reliable choice in platforms

justomug
Vietnam
About 1 month using the app
September 4, 2018

CustomCat is great There format saves me days compared to other POD companies that I have used. Customer Service is great.

Thanks
Todd

Heritage Creations Gifts
United States
About 1 month using the app
July 25, 2018

Great customer service.
Called up customer service, since I had issues with my order not appearing in CustomCat. I ended up talking to Mike from customer service and he was more than great. He solved all the problems I had and answered all my questions as well.
There was no issue reaching their phone, like other people state there is. Most of their low reviews are mostly because the people who left them, were too quick to jump to action and conclusions.
They're more than great and offer so much more, than most other print companies. Great service and prices.

Thethrottlebuzz
Denmark
About 1 month using the app
August 1, 2019

I used this app to fulfill for my customer and i love it. Fast shipping and high quality product. Thank you Customcat!

ffstoretdh
Singapore
About 1 month using the app
March 14, 2019

I'm new to this but found the youTube training videos exceptional in explaining "how to." JT in customer service is so awesome and responsive in getting my questions answered. I also like the emails CustomCat sends out with very helpful links. The app is very user friendly and integrating products up into my shop was a breeze. Highly recommend.

Veteran-Tribute
United States
About 1 month using the app
June 14, 2018

CustomCat goes above and beyond. Their customer service is great, and their product selections are huge. Won't have hard time finding products suiting my business needs.

Dumpy Design
South Africa
About 1 month using the app
July 28, 2022

We choose them because of their range of athletic product styles, colors, and sizes. Quality and production time have been good. Easy to use, but with enough flexibility for our needs.

CW Pickleball Club
United States
About 1 month using the app