Reviews (556)

Overall rating
4.3
Counts per rating level
  • 76% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the high-quality products, including durable prints and apparel, and fast fulfillment, often shipping the same day. The customer service is responsive, aiding with any issues promptly. The user-friendly interface eases integration and product addition to stores. Merchants also value the wide product selection, competitive pricing, and personalization features, which contribute to business growth and profitability. Additional support includes video tutorials and an active Facebook group.

Edited August 1, 2018

Yo, my prints are garbage! Supreme logo bite print on dark tees, the shirt shows thru a LOT on white. These guys don't lay a base down. The graphics have white borders on some. The pre-treat they spray on the DTG shirts are so heavy that you can notice the discoloration. Not worth saving a few bucks if you're really trying to start a quality brand. My Epson printer at home does a better job. I am moving all my stuff away from these "cats". I really wanted to like them too since they're in the Motor city, but I can't stand behind my products with their printing. Get SAMPLES!

*Edited, to be fair, The smaller sizes, S, M and Kids size prints look decent. But since they limit their files to PNGs, etc and not vector files, when they print on larger shirts they don't look good.

A competitor? Come on, If they let you post pictures I would send them. The print on an ASH tank came out washed out. I have the same print from a different POD provider and it's clear, bright and concise.

Embroidery? It's a joke. Basic embroidery on a Dad hat, Supreme looking design, horrible.

https://photos.app.goo.gl/cyGyLCsYuLNVmpcx9

Chinobling
United States
Over 2 years using the app
March 14, 2019

I'm new to this but found the youTube training videos exceptional in explaining "how to." JT in customer service is so awesome and responsive in getting my questions answered. I also like the emails CustomCat sends out with very helpful links. The app is very user friendly and integrating products up into my shop was a breeze. Highly recommend.

Veteran-Tribute
United States
About 1 month using the app
June 14, 2018

CustomCat goes above and beyond. Their customer service is great, and their product selections are huge. Won't have hard time finding products suiting my business needs.

Dumpy Design
South Africa
About 1 month using the app
July 28, 2022

We choose them because of their range of athletic product styles, colors, and sizes. Quality and production time have been good. Easy to use, but with enough flexibility for our needs.

CW Pickleball Club
United States
About 1 month using the app
July 30, 2018

I feel compelled to write this looking at the negative comment below. The prints I have received from CC are beautiful and vibrant. This person is clearly either a competitor or just inexperienced with digital printing because they say that CC does not lay a base down. Clearly CC uses a white base to make the colors more vibrant if you can see the white border. SMH.

Christianshirtstore
Vietnam
About 1 month using the app
October 5, 2020

Love this app just hate the new upgrade it use to be so easy to work from your phone.... Now I cant even navigate threw it

We The Heart
United States
About 1 month using the app
July 30, 2018

I use multiple vendors to fulfill my orders and CustomCat stands out as the best for apparel. The app connects seamlessly with Shopify and orders are fulfilled automatically. The pricing is great. I just wish they fulfilled ALL of the products I offer!

Viralshirtstore
Vietnam
About 1 month using the app
February 15, 2020

The best fullfill app I have used. It was very easy to get started. Fast turnaround time. Would rate 6 star if have :)

HeLoveTee
Vietnam
About 1 month using the app
September 23, 2019

I don't recommend this company. I got some items for myself to check the quality and lets just say they suck! One shirt was blurry on the front, print on back was not lined up with base print to achieve the color, then faded after first wash. Second shirt about the same just front print was blown way up from what it should have been and the back was too small, as if they switched the sizes. After all that it took them a week just to ship my order and a week to get it, I paid them way too much for horrific service.

My Elevated Shopping
United States
About 1 year using the app
Bespoke Technologies replied September 23, 2019

Hey! Just emailed you to your email on file. Simple solution based on how I see you uploaded your art. If you can give me a ring when you get a chance, we can help you fix this for orders moving forward.

February 27, 2019

The app is user friendly & the customer service is fantastic. Help my business so much and very good support. CustomCat is the best POD company in the industry.

Coscotee
Vietnam
About 1 month using the app