CustomCat: Print on Demand

When I first installed this app they turnaround wasn't that bad. Now that they are working on converting their systems, the turnaround time is a nightmare. I've got a few orders been in production for well over 15 days and no answer to when they will be shipped out.

Great app and great fulfillment. I got a very quick help from your support team to fix personalization issues. My friend introduced you to me, you made his orders shipped out within 1-2 days, which surprised me a lot, so I decided to use the app.

Overall we've had a positive experience with CustomCat. The printing has been great so far and we haven't had any customer complaints. Shipping times have been reasonable and the pricing on their items is very competitive. Customer service has been great as well as they personally fixed the issues that we had with coding to fit our Shopify theme. The app is very easy to use also. Give them a shot!

" Great catalog with best pricing " Robert Hake is a genius. Best POD by far. Quick support and help my business a lot .Thank you so much

I have had a very good experience with CustomCat. Customer support is excellent. The app has so many great products and the prices are so low! I would highly recommend CustomCat to a friend! i love customcat and thanks customcat . i hope user customcat for my futer... product is geat I have had a very good experience with CustomCat. Customer support is excellent. The app has so many great products and the prices are so low! I would highly recommend CustomCat to a friend! i love customcat and thanks customcat . i hope user customcat for my futer... product is geat

The app was pretty easy to set up and gives me what I need to sell t shirts online. I am not happy with the actual product, packaging and delivery. Still waiting to hear back from someone to find a solution.

About 50% of our orders were printed incorrectly...Some were crooked, others placed in an incorrect position. Customer service was very hard to deal with. Our entire experience was so bad that we would not promote the sales of our shirts. The errors were not on our end with the printing problems. We wasted a lot of money waiting for CustomCat to get the printing problems fixed. Just when we thought it was fixed there were more horribly printed shirts. It was so bad we had to call every single customer and ask if their shirt was printed correctly. You talk about time consuming. We had NO faith in the product through CustomCat. We wasted not only money, but a lot of time that we could have been building a strong customer base. We have found an EXCEPTIONAL t-shirt print company. Please don't waste your time with this company.

I started using CusdtomCat when I first opened my store in August. At first seemed good. Orders reached customers in 5-7 days. Then on my test orders noticed images cracking and fading after just 2-4 washings. Then starting around holidays orders were taking 8-14 days to get processed. I understood that processing may take a little longer during the busy season but 10 days to get it processed when they say the average time is 2-3 days. I still have one that is going on 17 days that is unfulfilled. I tried canceling the order at the customer request as it was taking so long and he still had no tracking number. But it said it was in processing and could not be canceled. That was 14 days ago. Also, at one point during the holidays you could not even access the app or upload new designs. I contacted their customer support asking when orders would be processed. The auto response said it would respond in 24 business hours. I usually got what appeared to be cut & paste response in about 4-5 days which said it is the busy time of the year and processing time takes a little longer, then it was we updated our machines to process things in ½ a day. But apparently not my orders. Why would you upgrade the machines during the rush season-shouldn’t have been done before or after the season. Then got an email that apologized for the down equipment and would start getting orders out faster. Nope. Had order placed after this email and it is still there 10 days after order was placed. I am currently looking at other POD options as CustomCat failed me just as I was starting to get my business up and running right at my first Christmas season. Not to mention the refunds I gave while orders “processing” and telling customers to keep the shirts once they arrive just save bad reviews while my business is still in its infancy.

They often ship half a month late and poor quality of both shirts and the actual print. They are quite inflexible. Definitely recommend staying away from them, the 30 dollar a month premium is not worth it

I Really Love the Awesome Service that CustomCat Delivers to it's Customers. Their Customer Service is Exceptional! Very Nice People and they know their Business well. Their range of Products are Always Very Good Quality. And the Prints always come out Spot On. And their 2 day shipping keeps my Customers Coming Back!!! Thank you Again CustomCat!!!