Overall rating
4.2
Counts per rating level
  • 76% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 15% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its wide range of customizable products, high print quality, and fast shipping. They commend its competitive pricing, quality control, and the DIGISOFT printing method. Excellent communication is provided through emails and a Facebook seller community group. Customer service is highly praised, with several representatives receiving specific commendations. Some merchants, however, have expressed dissatisfaction with policy changes. The interface is basic and may require some familiarization, but tutorials are available on YouTube.

January 17, 2018

CustomCat is a great service! To put it simple, they have tons of products and the prices cannot be beaten. The quality of their DTG print is also far superior to what I have experienced with other on demand print companies. I would definitely recommend working with these guys if you are serious about your business.

Kdtteam
United States
About 16 hours using the app
January 27, 2022

Customcat has helped me take my small home business to the next level. Q4 2021 was my best yet because of quick turnaround and customer satisfaction. I can't wait to scale it even bigger this year. Alex is the man and I couldn't have had the success I am having now without his help!

For You Love Always
United States
About 5 hours using the app
April 17, 2018

I use a bunch of POD's and CC is the easiest to use. The cool part is they "own" any issues if you contact them. Yes, I'll admit they aren't perfect - either am I haha. But when there is an issue they fix it quickly. Much easier than my other factory. Items are great but I do recommend testing them first. For example, our designs look great on mugs but not the flip-flops. Make sure you use hi-def, vector images and you will love their quick turnaround. Cheers

Rescuesrule
United States
About 5 hours using the app
July 16, 2019

Best app fulfillment POD product with fast shipping and high quality product. Very fast and good support team. Thank you

Tapstee
Vietnam
About 4 hours using the app
March 12, 2018

The app works very well. Loading products is very streamlined and fast once you get the hang of it. It seems like they built the app to upload lots of products at once. In terms of quality - they are much like every other app where sometimes there are issues. They always respond and replace the orders that were not satisfactory and the order that are satisfactory are always excellent quality.

Trendytwitty
Vietnam
About 3 hours using the app
May 5, 2020

It's the best POD fulfilment company in the United States.
Working with CustomCat for over 3 Years. Highly recommended to every seller!

Pros:
- Highly competitive base cost + shipping fee
- Fast production time: normally ~1-3 business days, in peak season ~2-5
- Large product catalogue: tees, mugs, accessories, ornament, bags and 50+ types
- Responsible policy: free replacement/refund for lost/defect/wrong packages
- Excellent support: via email, FB group and even FB messaging to staff/managers
- Powerful system: can upload 250 designs images, and generate over 1,000 products at once

Special thanks to Michael, Alex, Joshua and Brett for the great help in these years!

Designsify
Hong Kong SAR
About 3 hours using the app
March 17, 2019

customcat app is an easy app to use. Their customer service is great. i have being using customcat to fulfill me product for years. Mr. mike is very helpful and very patient to answer my questions. i personally recommend customcat 100%

PetLoversUSA
United States
About 1 hour using the app
August 28, 2018

Great app. Easy to use and the customer service is great. I have tried several other fulfillment options but CustomCat is absolutely the best. They have the fastest turn around for product fulfillment, the largest selection and the quality is always first rate. Any questions we have are immediately by their staff. Keep up the great work!!!!

Gg Pod
Vietnam
About 1 hour using the app
September 24, 2018

I have had a great experience with CustomCat so far. Good customer service. Very good mug quality. Great products in general. Definitely worth trying them out.

Catsaka
United Kingdom
About 1 hour using the app
November 12, 2018

CustomCat is the quintessential print on demand app for your drop shipping business! Their customer service is the best and rarely will you find customer service representatives that you'd remember by name just from how awesome they are at their job. If you ever have any problems with your orders, just shoot them an email and it will be quickly solved. Even in tough situations, they will be by your side.

Their products are excellent. The most beautiful products are their dye sublimation items such as Mugs. DTG printing is above average but that's because DTG printing is still a progressing technology. Don't get me wrong though, the printing they provide is sometimes too good to be true when you consider that it is DTG. Once again, if there are ever any problems in your print order, CC will quickly rectify it and send your customer a free replacement. All you have to do is be like CC, provide excellent customer service and all will be well. CC is also always evolving, always expanding their catalogue of products and always improving the app and quality of items. Try them out if you're already using other print on demand apps. I'm sure they will be better than all your other apps. Heck you can just use them along with your other apps. All in all, you'll be making a great decision for your business when partnering with Customcat.

Teem Meme
United States
About 1 hour using the app