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CustomCat - Print On Demand Fulfillment

CustomCat - Print On Demand Fulfillment

Developed by Bespoke Technologies

37 reviews
Price: $30.00 / month Free Trial: 14 days More info
  • MORE OPTIONS: Choose from our catalog of over 550 products.
  • BETTER PRICING: We have better pricing than any other fulfillment service on Shopify.
  • FASTER PRODUCTION: On demand order fulfillment avg. 2-3 business days.

CustomCat handles all of your merchandise and physical product fulfillment needs by offering over 550 styles of t-shirts, hoodies, mugs, cell phone cases, embroidered hats, bags and more! We are located in the heart of Detroit, Michigan and have over 18 years experience in custom product decoration.

How Does It Work?

  • Click the "Get" button to install the app.

  • Approve the payment screen. Note - You will not be charged until the 14 day free trial ends.

  • Fill out Your Account info in the CustomCat app. Note - You will not be able to upload designs or add products until a payment source is selected.

  • Upload your designs for DTG printing, dye sublimation, embroidery and more.

  • Select from our catalog of 550+ products.

  • Save and export products to your Shopify. It's that easy!

On Demand Fulfillment

When your customer places an order, CustomCat automatically fulfills and ships the order within an average of 2-3 business days. Products ship in a "white labeled" package with your company information. Shipping costs $3.99 in US + $1.50 per additional item; international shipping is $7.50 + $5.95 per additional item. 


  • Unisex T-Shirt - $6.00

  • 11 oz Mug - $3.50

  • 15 oz Mug - $4.00

  • Pullover Hoodie - $18.50

  • Crewneck Sweatshirt - $12.95

  • Embroidered Flat Bill Snapback Hat - $13.64

  • Embroidered Baseball Cap - $11.22

(This is a small sample of our 550+ products. Pricing includes decoration)

CustomCat - Print On Demand Fulfillment reviews

37 reviews
  1. 5 stars (19 reviews)
  2. 4 stars (3 reviews)
  3. 3 stars (0 reviews)
  4. 2 stars (6 reviews)
  5. 1 star (9 reviews)

Great product selection - poor print / delivery times. Called customer service and get an oh well kind of attitude.



If I could give negative stars I would. They do not fulfill as advertised, they post everywhere that items will be shipped in 2-3 business days. The earliest that I got an order shipped from my store was in 5-6 days, then it would take another week or so for the product to get to the customer....but wait there is more.

When my customers finally go the products the quality was so bad on the prints that I had to get new items shipped to my customers. Which took another week. If I could post pictures on this review I would since I had all my customers send me the awful quality.

I decided to switch printing company's and had a couple pending orders which I was told would be fulfilled even if I switched since my customers had made payments, it has been a month and I just received an email saying that the product cant be fulfilled since on of the items is out of stock.

These are all the types of things that can cripple a company like mine in the early stages. Do yourself a favor and go with Printful or Tee Launch, save yourself the headache and time wasted.


My first 2 back orders I placed were dispatched in 5 business days, instead of the quoted 2-3 business days. Upon asking I was told, that 'we dont guarantee it'. In which case, you should write it exactly that way in your FAQ's, or provide a min and max timeline rather than a vague average time that you cant adhere to.

I made the mistake of actually offering one of their products. It has been 7 business days since I placed the order, the order is yet to be fulfilled, no one answering the helpline, AND my client has opened a case against me.

Waiting for this nightmare to end so I can delete this app.


HORRIBLE APP DO NOT INSTALL IT. They will charge you even after canceling during the trial period and support is non-existent.


Without a doubt the worst customer service. Do these people not understand that we have options, but because of some youtuber choose to pay for POD service... LOL Bye Felicia. There is no hunger to win in this company. They just don't give AF about anything. Well then don't open a business.
Good luck ;)


Utter Shite !! Had the audacitity to charg my account for an inactive service. Thast I have not used and an inactive account. Dont even install it to test as even if you have not activated or used them . they will charge you !!!! I will not pay dfor somthing I have not used....... Dont know about you .....


The customer service is terrible. I don't how else to explain. Quality of the products are OKAY. Not steller. But just hope you don't have any issues. Customer service is 1 star with this company. In response time and help.


The app has too many critical bugs. Many features don't work from screen to screen. It locked up my system and had delayed response times. Really slow at times. Wasted a lot of time working my way in and out of the features and adding products. Biggest issue beside the slow response and system lock up is that the fields for entering in product name, selecting colors and sizes, adding to collections and adding tags doesn't work. You input the data and make selections then save and move forward and all the inputs are gone. And from the next screen if you enter it again, then push to store it doesn't hold changes. So you have to then go make all the edits in Shopify again. And if you are doing multiple products all at once that is very time consuming (not to mention the wasted time doing it on the 2 available screens when designing product). I sent a bug email and they didn't reply. Then when I mentioned it in a different email, they said app doesn't have major bugs - seriously test your app!!! I placed 2 sample orders, the first one took 2 full weeks to arrive. After shipping tracking number was sent it took 3 days to see any progress. Then an additional 4 days to arrive. The 2nd order didn't even get transferred into their system. They said it was a web hook issue and that this is common with new customers - again, fix your app. Email response take a day or two. Didn't get the sense they cared at all about my issues or concerns.


Ordered a couple sweatshirts for testing and I'm glad I did... the print quality was very faded and shoddy looking- white print residue spots outside of the design. Very linty and it had hairs on it. I believe I could heat transfer something that would look much better than this.

The embroidery on the other sweatshirt was ok in quality but it was only about half of the size of what it showed in the mock-up. Very small. They say on the site the embroidery area for the left breast is 4x4" but this was well under 3 inches. Very significant difference and not what would be expected from the end customer based on the expectations set. I wish I could post pics of my products for reference but I don't see a way to do that.

I have emailed customer support and will update when I hear back. Overall, largely disappointed as I was so hoping this service would live up to the hype I'm hearing everywhere..

$30.00 / month
14 days

Support & Sales

Bespoke Technologies
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