Powerful new features, services and plugins for your Shopify store

All Apps / Product Sourcing / CustomCat

CustomCat

CustomCat

Developed by Bespoke Technologies

106 reviews
Get
Price: Custom Free Trial: 14 days More info
  • MORE OPTIONS: Choose from our catalog of over 550 products.
  • BETTER PRICING: We have better pricing than any other fulfillment service on Shopify.
  • FASTER PRODUCTION: On demand order fulfillment avg. 2-3 business days.


CustomCat handles all of your merchandise and physical product fulfillment needs by offering over 550 styles of t-shirts, hoodies, mugs, cell phone cases, embroidered hats, bags and more! We are located in the heart of Detroit, Michigan and have over 18 years experience in custom product decoration.




How Does It Work?






  • Click the "Get" button to install the app.


  • Fill out Your Account info in the CustomCat app. Note - You will not be able to upload designs or add products until a payment source is selected.


  • Upload your designs for DTG printing, dye sublimation, embroidery and more.


  • Select from our catalog of 550+ products.


  • Save and export products to your Shopify. It's that easy!





On Demand Fulfillment





When your customer places an order, CustomCat automatically fulfills and ships the order within an average of 2-3 business days. Products ship in a "white labeled" package with your company information. Shipping costs $4.99 in US + $1.50 per additional item; international shipping is $7.50 + $5.95 per additional item. 




Pricing






  • Unisex T-Shirt - $6.00


  • 11 oz Mug - $3.50


  • 15 oz Mug - $4.00


  • Pullover Hoodie - $18.50


  • Crewneck Sweatshirt - $12.95


  • Embroidered Flat Bill Snapback Hat - $13.64


  • Embroidered Baseball Cap - $11.22




(This is a small sample of our 550+ products. Pricing includes decoration)


CustomCat reviews

106 reviews
  1. 5 stars (75 reviews)
  2. 4 stars (6 reviews)
  3. 3 stars (3 reviews)
  4. 2 stars (7 reviews)
  5. 1 star (15 reviews)

overcharge you for purchases, send massive charges without permission and have a faulty system for handling paypal payments. had a much easier time with printful and will be returning to them.

posted

I'm not impressed. There are weird issues and no one answers at CC support. Probably they are too busy for new customers.

posted

Absolutely awful company. It took weeks for them to ship out an order. I contacted them after a week of silence and asked them to cancel and refund me so I could go with someone else. They waited DAYS to respond, and didnt even respond to my request saying first orders take longer to ship out. That makes absolutely no sense. I asked again June 2nd for them to simply refund and cancel. They waiting til a day AFTER it shipped to respond and say they can't refund once an order is shipped out. Obviously, because you purposefully waited til the day after to respond to me. This is definitely not the last I'll hear from them. This is the day of fast shipping. It shouldn't take over two weeks to receive a shirt.

posted

Very disappointing. I spent hours setting up my products. I chatted with CustomCat about design sizes etc, and they were always very helpful. I ordered my first test product, and the colour was rubbish. After the first wash there were cracks all through it. I contacted them via messanger again, and they said they'd look into it. Even though its been a couple of weeks now, they still haven't replied. Even though I can see they have seen my message (FYI CustomCat, once you read a message on messanger the other person can SEE that you've seen it).
I can see great potential, but it needs a lot of work. And people with enough balls to own up if they screw up. Can't recommend.

posted

Unfortunately, customcat failed in the quality of almost every shirt I had ordered(10 shirts total). Many had random white spots and discoloration on the design as well as some that felt very rough at the touch, which might've been slightly burnt from being left under the press too long. Their pricing and variety is great, but due to a lack of quality in multiple shirts in my order I can't trust them with my customers. I have contacted customer service, but have been left at a standstill as of right now.

posted

Awful

Some orders have taken over a month, they've sent designs from other shops to my customers and their customer service holds zero accountability for their mistakes (They went as far as to blame me for contacting the wrong department once)

The fact this is one of the fulfillment companies in which you have to pay a membership fee to lose money is crazy. I'm actually going to be shutting down my site because I have to re-visit my fulfillment options.

not worth it.

posted

They often ship half a month late and poor quality of both shirts and the actual print. They are quite inflexible. Definitely recommend staying away from them, the 30 dollar a month premium is not worth it

posted

Orders are dispatched way later thank quoted...I wanted to stop my subrscirption with them so I asked what to do...they told me to remove the app from my store and I did...that was a month ago and they are STILL CHARGING ME FOR THIS MONTH!!!! Unbelievable

posted

My first 2 back orders I placed were dispatched in 5 business days, instead of the quoted 2-3 business days. Upon asking I was told, that 'we dont guarantee it'. In which case, you should write it exactly that way in your FAQ's, or provide a min and max timeline rather than a vague average time that you cant adhere to.

I made the mistake of actually offering one of their products. It has been 7 business days since I placed the order, the order is yet to be fulfilled, no one answering the helpline, AND my client has opened a case against me.

Waiting for this nightmare to end so I can delete this app.

posted

HORRIBLE APP DO NOT INSTALL IT. They will charge you even after canceling during the trial period and support is non-existent.

posted
Get
Custom

Available Plans

14 days

Support & Sales

Bespoke Technologies
1-844-874-8623
contact@customcat.com
customcat.com
not provided
Get Support

Screenshots

  • Large
  • Thumb
  • Thumb
  • Thumb

Are you a developer? Become a Shopify Developer or submit your app.