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CustomCat

CustomCat

Developed by Bespoke Technologies

80 reviews
Get
Price: Custom Free Trial: 14 days More info
  • MORE OPTIONS: Choose from our catalog of over 550 products.
  • BETTER PRICING: We have better pricing than any other fulfillment service on Shopify.
  • FASTER PRODUCTION: On demand order fulfillment avg. 2-3 business days.


CustomCat handles all of your merchandise and physical product fulfillment needs by offering over 550 styles of t-shirts, hoodies, mugs, cell phone cases, embroidered hats, bags and more! We are located in the heart of Detroit, Michigan and have over 18 years experience in custom product decoration.




How Does It Work?






  • Click the "Get" button to install the app.


  • Fill out Your Account info in the CustomCat app. Note - You will not be able to upload designs or add products until a payment source is selected.


  • Upload your designs for DTG printing, dye sublimation, embroidery and more.


  • Select from our catalog of 550+ products.


  • Save and export products to your Shopify. It's that easy!





On Demand Fulfillment





When your customer places an order, CustomCat automatically fulfills and ships the order within an average of 2-3 business days. Products ship in a "white labeled" package with your company information. Shipping costs $4.99 in US + $1.50 per additional item; international shipping is $7.50 + $5.95 per additional item. 




Pricing






  • Unisex T-Shirt - $6.00


  • 11 oz Mug - $3.50


  • 15 oz Mug - $4.00


  • Pullover Hoodie - $18.50


  • Crewneck Sweatshirt - $12.95


  • Embroidered Flat Bill Snapback Hat - $13.64


  • Embroidered Baseball Cap - $11.22




(This is a small sample of our 550+ products. Pricing includes decoration)


CustomCat reviews

80 reviews
  1. 5 stars (55 reviews)
  2. 4 stars (6 reviews)
  3. 3 stars (1 review)
  4. 2 stars (7 reviews)
  5. 1 star (11 reviews)

Awful

Some orders have taken over a month, they've sent designs from other shops to my customers and their customer service holds zero accountability for their mistakes (They went as far as to blame me for contacting the wrong department once)

The fact this is one of the fulfillment companies in which you have to pay a membership fee to lose money is crazy. I'm actually going to be shutting down my site because I have to re-visit my fulfillment options.

not worth it.

posted

They often ship half a month late and poor quality of both shirts and the actual print. They are quite inflexible. Definitely recommend staying away from them, the 30 dollar a month premium is not worth it

posted

Orders are dispatched way later thank quoted...I wanted to stop my subrscirption with them so I asked what to do...they told me to remove the app from my store and I did...that was a month ago and they are STILL CHARGING ME FOR THIS MONTH!!!! Unbelievable

posted

AVOID AT ALL COSTS!!!!

If I could give negative stars I would. They do not fulfill as advertised, they post everywhere that items will be shipped in 2-3 business days. The earliest that I got an order shipped from my store was in 5-6 days, then it would take another week or so for the product to get to the customer....but wait there is more.

When my customers finally go the products the quality was so bad on the prints that I had to get new items shipped to my customers. Which took another week. If I could post pictures on this review I would since I had all my customers send me the awful quality.

I decided to switch printing company's and had a couple pending orders which I was told would be fulfilled even if I switched since my customers had made payments, it has been a month and I just received an email saying that the product cant be fulfilled since on of the items is out of stock.

These are all the types of things that can cripple a company like mine in the early stages. Do yourself a favor and go with Printful or Tee Launch, save yourself the headache and time wasted.

posted

My first 2 back orders I placed were dispatched in 5 business days, instead of the quoted 2-3 business days. Upon asking I was told, that 'we dont guarantee it'. In which case, you should write it exactly that way in your FAQ's, or provide a min and max timeline rather than a vague average time that you cant adhere to.

I made the mistake of actually offering one of their products. It has been 7 business days since I placed the order, the order is yet to be fulfilled, no one answering the helpline, AND my client has opened a case against me.

Waiting for this nightmare to end so I can delete this app.

posted

HORRIBLE APP DO NOT INSTALL IT. They will charge you even after canceling during the trial period and support is non-existent.

posted

Without a doubt the worst customer service. Do these people not understand that we have options, but because of some youtuber choose to pay for POD service... LOL Bye Felicia. There is no hunger to win in this company. They just don't give AF about anything. Well then don't open a business.
.
Good luck ;)

posted

Utter Shite !! Had the audacitity to charg my account for an inactive service. Thast I have not used and an inactive account. Dont even install it to test as even if you have not activated or used them . they will charge you !!!! I will not pay dfor somthing I have not used....... Dont know about you .....

posted

The customer service is terrible. I don't how else to explain. Quality of the products are OKAY. Not steller. But just hope you don't have any issues. Customer service is 1 star with this company. In response time and help.

posted

The app has too many critical bugs. Many features don't work from screen to screen. It locked up my system and had delayed response times. Really slow at times. Wasted a lot of time working my way in and out of the features and adding products. Biggest issue beside the slow response and system lock up is that the fields for entering in product name, selecting colors and sizes, adding to collections and adding tags doesn't work. You input the data and make selections then save and move forward and all the inputs are gone. And from the next screen if you enter it again, then push to store it doesn't hold changes. So you have to then go make all the edits in Shopify again. And if you are doing multiple products all at once that is very time consuming (not to mention the wasted time doing it on the 2 available screens when designing product). I sent a bug email and they didn't reply. Then when I mentioned it in a different email, they said app doesn't have major bugs - seriously test your app!!! I placed 2 sample orders, the first one took 2 full weeks to arrive. After shipping tracking number was sent it took 3 days to see any progress. Then an additional 4 days to arrive. The 2nd order didn't even get transferred into their system. They said it was a web hook issue and that this is common with new customers - again, fix your app. Email response take a day or two. Didn't get the sense they cared at all about my issues or concerns.

posted
Get
Custom

Available Plans

14 days

Support & Sales

Bespoke Technologies
1-844-874-8623
contact@customcat.com
customcat.com
not provided
Get Support

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