Customer Accounts Deluxe
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We upgraded based on a clearly advertised monthly price, only to later be told we had to pay significantly more based on order volume. This was never made clear upfront.
On top of that, we were told upgrading was required just to receive support. The end result? Costs nearly 10x higher than expected.
Very disappointing experience and a lack of transparency overall.
Hi,
We appreciate you taking the time to share this - and we’d like to clarify a few important points.
Your store has been using Customer Account Deluxe for over a year, during which we’ve consistently provided support and assistance. During this time, we’ve worked closely together and supported your store as it scaled significantly.
Given your store’s scale and very high traffic volume, we had been in contact over several months prior to the upgrade to explain that a higher-tier setup would be required to ensure stability and performance.
Our Enterprise plan is specifically designed for this level of usage, with infrastructure and pricing that scale accordingly. This includes dedicated resources and allowances adapted to high-volume stores, and the pricing structure is based on usage beyond defined thresholds.
Support has always been available throughout your time using the app, and was never tied to any plan upgrade.
The only instances where additional costs were discussed were related to advanced or bespoke customizations, which fall outside standard functionality and require dedicated development work.
We understand that scaling costs can feel significant, but they are directly tied to the level of usage and infrastructure required to support stores operating at this scale.
We remain available and happy to help find a setup that aligns with your needs.
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Customer Account Deluxe Team
Great app for customer accounts. It also supported our legacy customer accounts since we have still not migrated to Shopify new accounts due to to multipass issue in our mobile app. I asked for my invoice app and metafield integration which the app developer completed as per schedule given. Lot of customisation options available so customers can access all important information in their account. Subscription plan based on number of orders is somewhat challenging I hope they migrate to fixed pricing from variable pricing. Highly recommended for functionality and customer friendly features.
They mischarged me without any confirmation! Never install this APP.
I have tried emailing them, contacting the customer support but NO replies.
Hi,
We truly appreciate you taking the time to share your feedback. We take it seriously.
We reached out multiple times but unfortunately did not receive a reply. All billing details, including plan upgrades when usage limits are exceeded, are clearly outlined inside the app before subscribing to any plan to ensure full transparency.
We remain available and are always happy to help.
Support Team
Customer Account Deluxe
e’ve only had this app installed for a few days, but it’s already made a noticeable impact on our customers’ experience. The ability for logged-in users to save favorites is a game changer for us.
I reached out to support for a couple of minor adjustments, and they responded immediately and handled everything quickly.
Great app and even better support—highly recommend.
Deluxe Accounts has been the best onboarding system we’ve used to date.
The setup is clean, logical, and actually built with real operational workflows in mind — not just theory.
What really sets the team apart is their speed and responsiveness. When we raise a requirement or identify a gap, they move quickly to implement solutions instead of parking ideas for ‘future releases’. That level of execution is rare.
For a business like ours, where onboarding, reorders, invoicing, and account structure are mission-critical, Deluxe Accounts has become a core part of our stack. Highly recommended for any business that takes operations and customer experience seriously.
— MNE Waste Management
Very nice, looks nice in the shop and is easy to use. I only wish i could have more analytics in seeing what people fill in for their profile and which products they added on their wishlist. So I could work with that info. The price range is also perfect.
The app charged us during the free trial period, EVEN when we don't have customers logging in...
We just started using this app and the experience has been great so far. Gabriella from Customer Accounts Deluxe took care of the full setup, and I was really impressed with the level of customer service. The results are awesome—our customer accounts page looks significantly better and is much more user-friendly.
sehr gut, ausser dass die Mobile Version nicht optimal gestaltet ist (verschiedene Menuepunkte muss man nach rechts scrollen)
Amazing support team.
