Customer Accounts Deluxe
符合我們成效、設計和整合層面的最高標準。 深入瞭解「在新視窗中開啟」
評論 (33)
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We upgraded based on a clearly advertised monthly price, only to later be told we had to pay significantly more based on order volume. This was never made clear upfront.
On top of that, we were told upgrading was required just to receive support. The end result? Costs nearly 10x higher than expected.
Very disappointing experience and a lack of transparency overall.
Hi,
We appreciate you taking the time to share this - and we’d like to clarify a few important points.
Your store has been using Customer Account Deluxe for over a year, during which we’ve consistently provided support and assistance. During this time, we’ve worked closely together and supported your store as it scaled significantly.
Given your store’s scale and very high traffic volume, we had been in contact over several months prior to the upgrade to explain that a higher-tier setup would be required to ensure stability and performance.
Our Enterprise plan is specifically designed for this level of usage, with infrastructure and pricing that scale accordingly. This includes dedicated resources and allowances adapted to high-volume stores, and the pricing structure is based on usage beyond defined thresholds.
Support has always been available throughout your time using the app, and was never tied to any plan upgrade.
The only instances where additional costs were discussed were related to advanced or bespoke customizations, which fall outside standard functionality and require dedicated development work.
We understand that scaling costs can feel significant, but they are directly tied to the level of usage and infrastructure required to support stores operating at this scale.
We remain available and happy to help find a setup that aligns with your needs.
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Customer Account Deluxe Team
The app charged us during the free trial period, EVEN when we don't have customers logging in...
They mischarged me without any confirmation! Never install this APP.
I have tried emailing them, contacting the customer support but NO replies.
Hi,
We truly appreciate you taking the time to share your feedback. We take it seriously.
We reached out multiple times but unfortunately did not receive a reply. All billing details, including plan upgrades when usage limits are exceeded, are clearly outlined inside the app before subscribing to any plan to ensure full transparency.
We remain available and are always happy to help.
Support Team
Customer Account Deluxe
Aplikacja nie działa poprawnie , zero odpowiedzi na maila , zero kontaktu
Cześć,
Przykro nam czytać taką opinię i traktujemy takie uwagi bardzo poważnie.
Odpowiedzieliśmy na wiadomość oraz wysłaliśmy ponowne przypomnienie, jednak niestety nie otrzymaliśmy dalszych szczegółów. Po opublikowaniu tej opinii zauważyliśmy, że aplikacja została ponownie zainstalowana i była używana bez zgłoszonych błędów technicznych.
Jeśli występuje jakikolwiek problem z kompatybilnością lub konfiguracją, z przyjemnością to sprawdzimy i szybko pomożemy. Zawsze jesteśmy do dyspozycji.
Zespół Wsparcia
Customer Account Deluxe
