Customer Accounts Deluxe

Hi,

We appreciate you taking the time to share this - and we’d like to clarify a few important points.

Your store has been using Customer Account Deluxe for over a year, during which we’ve consistently provided support and assistance. During this time, we’ve worked closely together and supported your store as it scaled significantly.

Given your store’s scale and very high traffic volume, we had been in contact over several months prior to the upgrade to explain that a higher-tier setup would be required to ensure stability and performance.

Our Enterprise plan is specifically designed for this level of usage, with infrastructure and pricing that scale accordingly. This includes dedicated resources and allowances adapted to high-volume stores, and the pricing structure is based on usage beyond defined thresholds.

Support has always been available throughout your time using the app, and was never tied to any plan upgrade.
The only instances where additional costs were discussed were related to advanced or bespoke customizations, which fall outside standard functionality and require dedicated development work.

We understand that scaling costs can feel significant, but they are directly tied to the level of usage and infrastructure required to support stores operating at this scale.

We remain available and happy to help find a setup that aligns with your needs.

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Customer Account Deluxe Team

Hi,

We truly appreciate you taking the time to share your feedback. We take it seriously.

We reached out multiple times but unfortunately did not receive a reply. All billing details, including plan upgrades when usage limits are exceeded, are clearly outlined inside the app before subscribing to any plan to ensure full transparency.

We remain available and are always happy to help.

Support Team
Customer Account Deluxe