Appikon ‑ Back In Stock

This app worked for a while but recently stopped working. Our texts do NOT get sent during restocks. Customer support chat says that it will be about less than 3 minutes to get a response. Hours go by then they will message you in the middle of the night and not resolve the issue. This is the second business day I have requested help and still have not gotten help. Multiple times now they have ...

The app is good when it works, it's been over a month and my issue is still not fixed after been assured it was going to be fixed. The communication from this company is woeful, I have to constantly chase them up and still no update. Look at other 1 star reviews to see similar issues. Off to Shopify to put in a complaint.

WORST customer service ever. Waiting for a simple answer for weeks. Always sending message to get as feedback they while come back to me whitin the next 24 or 48 hours. There is no problem to not be able to answer a question/fix a feature but just say it, it will avoid everyone to loose time.

EDIT: 2022: App stopped sending emails. No response from developers. Changing to another app.
PREVIOUS REVIEW 2021:
This app is awesome and the support is even better! Installed the app and it worked instantly. I reached out to the support asking how I customise the appearance and they did it all of me in under 5 mins. Incredible!

Not the most user-friendly app. For each person that opts out, you have to manually remove their phone number. When I asked customer service for help, like can I make removal automatic I got completely absurd responses that didn't have anything to do with what I was saying.

Customer Service doesn't do anything at all - The app says emails were sent out, but absolutely nothing was delivered to my customers. Literally look elsewhere for back-in-stock notifications - if anything goes wrong, it won't get fixed.

Customer support is terrible. Billing statements don't make any sense. The app charges monthly fees + useage fees - the usage fees are associated with the SMS messaging. Fees fluctuate every month and you can even cost double the amount of the monthly fee. App will not stop charging for SMS messages. Seem more like a scam than an app.

The domain verification does not work. I've confirmed with Shopify that everything has been set up properly (they confirmed) and the app developer keeps telling me that I did it wrong (or something along those lines). Basically 1 day to get a response from them, and the response is usually pointless and reiterating the situation.

App started sending out back in stock alerts randomly, and whenever I would edit a product range, all items even ones not available would trigger. I brought this up with support and at first the agent (Zia) had the nerve to say that I had done something wrong, then when I corrected him I didnt get a reponse for 4 days. When I followed up again and was put back through to Zia from another agent I ...

DO NOT DOWNLOAD THIS APP. THEY TAKE YOUR MONEY, NEVER ANSWER. AND IT'S NOW BROKEN. NO ONE helps or responds. we were given the runaround non stop. still am. we're really unhappy with, look elsewhere. Trust me. The reviews below are fake by the way. I would be asking for a refund if you app actually worked, which is doesnt. all positive reviews below have to be fake...