Appikon ‑ Back In Stock , 1 820 avis
Support was initially very helpful in setting up the app. When the automatic notifications weren't being triggered a new person providing support kept sending laughing emojis to me when I made my inquiry and was trying to troubleshoot. They did not help me and I've had to find a new app to use.
Worked fine for a while, then stopped sending emails when items came back in stock. Support said they were "working on it" a few days ago, and nothing has been fixed and there were no follow-ups since. This is messing my store and production schedule up, so I had to delete the app and go to another. Very disappointed.
UPDATE: 2 stars because their SMS notifications have NOT gone out for months when in the backend it says they did. They've "fixed it" numerous times but it never works.
This app is super easy to use, pretty to look at and has generated a ton of revenue for our brand. I love that customers can choose email or SMS to be notified, plus you can opt in people to your mailing list as well, which is another great way to build your email lists for re-targeting.
Terrible app. Glitches and spamming customers on a mass scale. Customer service terrible when something goes wrong. Same issue twice with hundreds of spam notifications going out to people. Customers receiving 20 notifications for the same product at the same time even after they had bought it. The first time this happened it wiped out my notification allowance which I had to push to be reset. I was then told they had solved the issue only for the same thing to happen 2 weeks later. Has lost me customers who feel the brand is constantly spamming them. Nothing has been done to resolve the issue, and the customer team are terrible saying the issue didn't exist when I can see in the app sent items that they have sent out multiply notifications to customers at the same time for the same product. One customer received nearly 100 email notifications! I have now deleted the app and am looking for another provider as I can't deal with the level of customer complaints I am receiving from customers who asked to be notified, which is ruining my own brand standing with customers. Avoid this app.
This app worked really well when we first installed it, but now it does not function as it should. Notifications are not being sent, and though we have begged for help to fix numerous times over the last 2 months, support staff are very unresponsive and unhelpful.
Great support and generally a good app but fails for us because it's not possible to set up back in stock alerts that append the brand or vendor name before the product title. I have logged as a new feature request.