리뷰 (1,997)

전체 평점
4.8
평점 수준당 개수
  • 평점의 95%가 별 5개입니다
  • 평점의 3%가 별 4개입니다
  • 평점의 1%가 별 3개입니다
  • 평점의 0%가 별 2개입니다
  • 평점의 1%가 별 1개입니다
2022년 4월 15일

This app worked for a while but recently stopped working. Our texts do NOT get sent during restocks. Customer support chat says that it will be about less than 3 minutes to get a response. Hours go by then they will message you in the middle of the night and not resolve the issue. This is the second business day I have requested help and still have not gotten help. Multiple times now they have read my message and just not answered. It’s unbelievable how horrible the customer service is. It’s gone downhill lately so the older positive reviews I would have agreed with at the time but now, don’t waste your time. It will really impact your business when you plan restock dates and times for customers to get orders and then they just don’t help you for multiple days.

Strong and Sexy Fit™
미국
앱 사용 기간 1년 초과
2023년 1월 6일

The app is good when it works, it's been over a month and my issue is still not fixed after been assured it was going to be fixed. The communication from this company is woeful, I have to constantly chase them up and still no update. Look at other 1 star reviews to see similar issues. Off to Shopify to put in a complaint.

Happy Valley
오스트레일리아
앱 사용 기간 1년 초과
2022년 8월 2일에 편집됨

WORST customer service ever. Waiting for a simple answer for weeks. Always sending message to get as feedback they while come back to me whitin the next 24 or 48 hours. There is no problem to not be able to answer a question/fix a feature but just say it, it will avoid everyone to loose time.

Monnier Paris - France
프랑스
앱 사용 기간 1년 초과
2022년 10월 19일에 편집됨

EDIT: 2022: App stopped sending emails. No response from developers. Changing to another app.
PREVIOUS REVIEW 2021:
This app is awesome and the support is even better! Installed the app and it worked instantly. I reached out to the support asking how I customise the appearance and they did it all of me in under 5 mins. Incredible!

Run Company
영국
앱 사용 기간 대략 1년
2020년 11월 7일

Not the most user-friendly app. For each person that opts out, you have to manually remove their phone number. When I asked customer service for help, like can I make removal automatic I got completely absurd responses that didn't have anything to do with what I was saying.

Crimson and Clover Studio
미국
앱 사용 기간 10개월
답글 Appikon Software Pvt Ltd개 2020년 11월 7일

I apologize you are having issue with the support team. Our team is looking into this case right now. We will make sure you get the help you need.

-RT

2022년 11월 3일에 편집됨

Customer support is terrible. Billing statements don't make any sense. The app charges monthly fees + useage fees - the usage fees are associated with the SMS messaging. Fees fluctuate every month and you can even cost double the amount of the monthly fee. App will not stop charging for SMS messages. Seem more like a scam than an app.

Crownned
미국
앱 사용 기간 8개월
2022년 1월 22일

The domain verification does not work. I've confirmed with Shopify that everything has been set up properly (they confirmed) and the app developer keeps telling me that I did it wrong (or something along those lines). Basically 1 day to get a response from them, and the response is usually pointless and reiterating the situation.

Kōv
캐나다
앱 사용 기간 5개월
2022년 9월 19일

App started sending out back in stock alerts randomly, and whenever I would edit a product range, all items even ones not available would trigger. I brought this up with support and at first the agent (Zia) had the nerve to say that I had done something wrong, then when I corrected him I didnt get a reponse for 4 days. When I followed up again and was put back through to Zia from another agent I was told it was in the dev pipeline (like I was somehow just supposed to know this) when I asked for at eta he went radio silent again. I am not going to pay 30usd a month for this glitchy app and terrible customer service. peace.

Oz Hammocks
오스트레일리아
앱 사용 기간 4개월
2021년 11월 15일에 편집됨

DO NOT DOWNLOAD THIS APP. THEY TAKE YOUR MONEY, NEVER ANSWER. AND IT'S NOW BROKEN. NO ONE helps or responds. we were given the runaround non stop. still am. we're really unhappy with, look elsewhere. Trust me. The reviews below are fake by the way. I would be asking for a refund if you app actually worked, which is doesnt. all positive reviews below have to be fake...

It's Juliet
미국
앱 사용 기간 3개월
답글 Appikon Software Pvt Ltd개 2021년 11월 15일

I apologize for the experience you have with our app and customer support. We have escalated your issue. Our team was having issue with refunding. We will process the refund very soon.

2019년 12월 23일에 편집됨

Avoid this app if you are running a serious business!

Their service completely disappeared from our app dashboard before our major product launch, since we were relying on this service- we had to delay product launch until they fixed it.

Reluctantly, we gave this service another chance after they offered us a discounted price. Today, their system sent out false notifications to our customers because the inventory count on some of our items went from 0 to -1 (NEGATIVE ONE)

We now have to spend HOURS telling our customers that the notification they just received was a false alarm. No way to put those customers back on a notify list, to make things worse, we are sure our customers lost faith in the notify feature all together at this point! Using this app was a devastating hit to our new business.

FPVCycle
미국
앱 사용 기간 2개월