Appikon ‑ Back In Stock

Attention aux facturations abusives !

Nous utilisons cette application depuis un certain temps et plus de 3 000 dollars nous ont été facturés à tort principalement pour des SMS soi-disant envoyés, alors que :

1. Nous n'avons JAMAIS dépassé les limites d’envois affichées sur l’application
2. En janvier 2025, l’équipe nous a assuré par écrit que les SMS étaient désactivés pour notre compte.
Pourtant, en mars 2025, plus de 400 dollars de frais SMS nous ont encore été facturés !

Les tarifs ne sont ni clairs ni accessibles, et il est impossible de désactiver complètement cette fonction depuis l’application. Ils rejètent la faute sur shopify en vous faisant croire que c'est Shopify qui facture les SMS.

Nous considérons cela comme de la fraude pure et simple. Des remboursements ont été refusés malgré les preuves, et nous avons engagé des poursuites judiciaires.

Vérifiez vos factures ligne par ligne. Cette application facture en toute opacité et rejette la faute sur les utilisateurs.

Appikon has decided to close down this app, with no support for exporting any data. They have also not preemptively notified customers that they are shutting down. Only when I reached out to their support about some issues we found they told us about their plans to shut down. Do not use this app.

The application itself is very useful. We have been using this service for several years with minimal issues. Robust service. However, the only way to contact support is through a chat function: No contact details available to engage via email. This can be frustrating.

UPDATE: Unfortunately we had to delete the app. In the past month customers have stopped receiving notifications, and for some reason we have not been able to get any support with this. We have been losing sales and customer trust. Too bad as it had been a helpful, sale-boosting app before.
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So far we're really enjoying this app. Customer service is impeccable, quick response times and very friendly, as well as helpful. The app is very easy to use, super easy to customize. I would love if one day it would allow for customers to sign up for an entire product, vs. only one variant at a time. Additionally, if it allowed customers to sign up for a variant that wasn't out of stock, but low on stock, (for example, if a customer needs 4 hanks of yarn but we only have 3). Although the above would really help to make the app meet all of our needs, we don't see these as a downfall. The app team is very clear about what they offer and don't offer, and have been extremely transparent and wonderful thus far. Tech support has also been very helpful via chat. We used to notify our customers manually - this app has been a huge timesaver and we think it's well worth the price!

Update 2: Customer support is now completely ignoring the messages and unwilling to look into what caused our issues. This has made me look for another app. It is pretty good while it works but when it doesn't, good luck.

Update 1: App randomly stopped working for one month (not showing the sign up for restock button). We were not notified, hadn't made any changes to theme for months. We contacted support, and while the issue was resolved shortly, they are unwilling to investigate what caused this issue nor they are willing to give us 1 free month for which the app did not work as a compensation. Overall communication with support has been very subpar and disappointing.

ORIGINAL: One of the first apps I recommend to anyone with new Shopify store as it always pays for itself. The integration was perfect for our theme and it just works, looks great and offers also Facebook restock notifications which is awesome. The interface could a bit more simpler ar places but since it's an app that just does it's job in the background, it works amazingly.

Helpful and fast support! :)

Works well and notifies me when a request has been received.
A lot of my unsent back in stock notifications are for products that I no longer stock but do have a substitute for. What would be really useful is to be able to send the customer a slightly different message letting them know about the new substitute stock item.

Swift support!

This app was great from 2021-now (mid 2024). We just noticed the Back in Stock app stopped working on our site. It was difficult to get in touch with them, the Appikon dev team was not being responsive and told us that there was no easy fix. Disappointed to say the least.

We are going through an extensive ADA (Americans with Disabilities Act) compliance update to our Shopify site and this is the only app that has not been helpful or had any resolutions or capabilities to bring the App and it's functionality when integrated, to comply with the American Web Content Accessibility Guidelines (WCAG); Americans with Disabilities Act (ADA)