The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
DO NOT DOWNLOAD THIS APP. THEY TAKE YOUR MONEY, NEVER ANSWER. AND IT'S NOW BROKEN. NO ONE helps or responds. we were given the runaround non stop. still am. we're really unhappy with, look elsewhere. Trust me. The reviews below are fake by the way. I would be asking for a refund if you app actually worked, which is doesnt. all positive reviews below have to be fake...
I apologize for the experience you have with our app and customer support. We have escalated your issue. Our team was having issue with refunding. We will process the refund very soon.
FIRST REVIEW: Okayyyyy blown away by this app! Personalized support in the middle of the night, custom coding things for me. this app is awesome and with the best customer support! It's going to bring a lot of extra revenue in from lost out of stock sales too. Really excited about it! Way prettier and better easier to use interface than the competitors (I download several similar apps and this one seems way better than the others) UPDATED REVIEW:
after initial setup, customer service has actually been horrible. the emails are not sending to customers and they keep saying that the development team will look into it, but never getting back to me. I check in every single week about it and never get a response. Week after week they tell me "the development team hasn't gotten back to us yet, I'll let you know when they do" And yet I'm still being charged every month for a service that is not working. Not a single email is being sent out. I was really hopeful about this but losing hope that it's something that can even work.
I tried this app for 30 days. I did not get one sale from any back in stock emails that were sent. I repeatedly found inconsistencies in the dashboard and the reports of emails sent. When I tested it myself, sometimes I would get the back in stock email, sometimes not. Every time I brought these issues to the support staff, their standard answer was "our app is doing what it's supposed to do". That being said, I got $0 sales using this app. I will try another back in stock app.
My RC Hangar
DO NOT USE. This application is open to abuse and can result in anyone spamming the API to falsely register notifications that would cause incorrect requests, wrong products to be ordered based on demand, and push subscribers to higher levels of subscription unnecessarily. SHOPIFY YOU NEED TO REMOVE THIS. No authentication is required to post a request to the API. Even worse, GET is used instead of POST and there is no checks in the payload.
Crimson and Clover Studio
Not the most user-friendly app. For each person that opts out, you have to manually remove their phone number. When I asked customer service for help, like can I make removal automatic I got completely absurd responses that didn't have anything to do with what I was saying.
I apologize you are having issue with the support team. Our team is looking into this case right now. We will make sure you get the help you need.
XO Clothing Company
I am so disappointed. I never write reviews, however this is necessary. We have ran out of stock on several different items and prior to us restocking them, myself and my team signed up from our website to be notified via email and text. We then uploaded over TEN restocks. NOT ONE OF US WERE NOTIFIED. NOT ONE. I reached out to support which was a JOKE. Three days later I am sitting here and it is still not fixed. I tested it again yesterday morning prior to uploading another restock and I literally just got a text message (still no email) almost 24 hours later. DO NOT waste your time or money on this service. You will lose a lot more then you will gain.
Thanks for your review and I am really sorry for the delay in support. We are getting very high volume of support tickets these days.
That being said, I have escalated your request and you will get a solution for the issue within 2 hours. I have also sent you a message in the app support system.
Our goal is to provide the best customer service to each and every customer. Thanks for your patience.
joke of an app didnt give us a free trial! support was awful! and refused to give us a free trial! dont download
I am sorry you are having issue with that app. We are trying our best to provide support to every customer.
Due to current health situation we are getting lot of support requests. I would still like to help you.
Please send me an email at firstname.lastname@example.org.
Avoid this app if you are running a serious business!
Their service completely disappeared from our app dashboard before our major product launch, since we were relying on this service- we had to delay product launch until they fixed it.
Reluctantly, we gave this service another chance after they offered us a discounted price. Today, their system sent out false notifications to our customers because the inventory count on some of our items went from 0 to -1 (NEGATIVE ONE)
We now have to spend HOURS telling our customers that the notification they just received was a false alarm. No way to put those customers back on a notify list, to make things worse, we are sure our customers lost faith in the notify feature all together at this point! Using this app was a devastating hit to our new business.