Appikon ‑ Back In Stock

Best customer service and support. Theme integration was broken because I updated my theme version to the latest version. Chat with them via dashboard and it was solved within minutes without me doing anything :) Keep doing a good job

We genuinely find this app amazing. Unfortunately we have supply issues with some of our most popular products so allowing people to join a waitlist is indispensable.

It works really, really well. Information on signups is easily accessible. The setup is straightforward. The customer service is super fast.

The one feature I didn't realise it had, but now do and have activated it is that if you get say 100 units of a product back in stock, you can email the first 100 signups for that specific variant (or all variants) rather than all signups and risk annoying those that don't get to buy in time.

It really is a great feature to add to your site, gives you huge sales bumps, keeps your fans happy and generates a bit of hype too (though we are not striving to be a big-drop business)

Highly recommend if you ever run out of stock.

TERRIBLE EXPERIENCE - DO NOT RECOMMEND. This app malfunctions constantly. During two key product launches for my ecom site, this app malfunctioned, negatively impacted on my launch and causeING myself and my team immense stress. On launch night 1, the automated "notification" button stopped working, when we added products for the launch into stock. So at launch time, the wait list that we had built up and promoted for weeks to be notified and launch and get early access, was not notified. After trying to figure this out for 30 mins, I eventually had to give up and manually export the wait list data to separate SMS and EDM platforms and contact these wait list people individually myself. Because of this, I lost faith in keeping the "automate notifications" button ticked on the app, so I turned it off, prepared to manually play out the same process for future launches. Come to launch 2, this time, the app would not allow me to export ANY data. The "export CSV" function was not working. So not only could I not automatically notify the wait list, I now also couldn't manually notify the wait list. Both times, customer service told me they would "pass this on to the developer" as priority, I got no timeline, no urgency, and never any response or resolution. Thank god I didn't wait around for their help team to fix the problems on these launch nights - because they never did. I had to download a Google chrome plug in and manually scrape MY data off the app. Terrible functionality. Terrible service. Unreliable. Incredibly frustrating for businesses who rely on wait lists and spend a lot of time and money into building this lists, only for this app to ruin your entire marketing and launch strategy, not once, but twice. I have now deleted the app as my business and livelihood rely on a wait list strategy.

Good experience, easy to use and the support team replies fast with accurate information.

Very useful for a business offering the service of notifying clients once an item is back in stock!

Yeah works fine but a bit too expensive for what it does.

Appikon is easy to use and provide the most essential features that a back in stock alert app needs. The support is responsive and knowledgeable.

Been using this app for years on multiple stores. Simple yet powerful. Great analytics, customer support when encountering any setup issues.

Recommended!

This app was great from 2021-now (mid 2024). We just noticed the Back in Stock app stopped working on our site. It was difficult to get in touch with them, the Appikon dev team was not being responsive and told us that there was no easy fix. Disappointed to say the least.

This app is great and I would highly recommend it. Also the service from the helpdesk (Zia) is fast and convenient.