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No response to request for help. Wrote in a name to block, person is still creating an issue. Would think they would want to help resolve an issue.
UPDATE: 6/12 Did respond and are working to help me resolve an issue UPDATE 6/13 - Would recommend now based on their response to helping. Took some time, but they did take care of the customer. Sometimes, that's all we need.
Sadly, I am getting lots of fraudulent orders using multiple credit card number attempts. I have FINALLY discovered this wonderful app that can not only stop fraudulent orders, but also BLOCK very beautifully the perpetrators.
This is EXACTLY what the doctor ordered for my perfect solution and very happy I discovered this app!!
GREAT JOB GUYS!!
The support is incredible, and they dig into your trouble to the fullest. Lots of control options and it works as advertised. Highly recommended!
They help me so much and are so nice and explaining everything well to me and respond so fast Amy is very good!
très facile à utiliser
Great Customer Service! I ended up needing a different app of theirs but they were extremely helpful and guided me through everything!
Great app! Our Shopify store syncs with our warehouse automatically, so even if we did notice something that seemed suspicious, the warehouse had usually already packed and shipped it. Now the high-risk orders are canceled very quickly, we don't need to worry about auto-ship of high-risk orders anymore.
I recently installed the Easyban-Country blocker. The support staff is amazing (Rich) with their fast responses and detailed solutions. The features blow away my previous app. The app is most definetly user orientated. The price is right, the support is right, the product is right. Do the right thing...look no further...Designer Spandex and MORE.
Easy to use, works great.
The app doesnt stop the customer from placing the order in the first place but only cancelling. Is this correct?
Hello,
We're sorry for any inconvenience you faced.
We noticed that you added auto-cancel filters. This function will only auto-cancel the order of qualified customers after placing an order but will not block them from your store.
If you need to block particular customers from visiting your store, please add filters in BLOCKLIST so that they cannot place any order.
Let us know if you need any support. Thank you very much!