Rezensionen (195)

Gesamtbewertung
4,5
Anzahl pro Bewertungsstufe
  • 79 % der Bewertungen sind 5 Sterne
  • 13 % der Bewertungen sind 4 Sterne
  • 4 % der Bewertungen sind 3 Sterne
  • 2 % der Bewertungen sind 2 Sterne
  • 2 % der Bewertungen sind 1 Sterne
17. Januar 2018

decent, easy to use. a little too pricey though.

Kames Boutique
Vereinigte Staaten
8 monate mit der App
8. Dezember 2017

Very happy with this app. works perfect. 10 out of 10

Retail Discount
Australien
10 tage mit der App
24. Januar 2018

Amazing piece of kit. Very useful for learning how to make your store better and more effective.

Fruit Group Store
Neuseeland
9 tage mit der App
3. April 2020

PEnding to use it more! But until now is okey! I like it, it's super intuitive and friendly to set up

Tropicfeel
Spanien
7 monate mit der App
26. März 2018

so easy to use the responses from clients is great to help improve everything

Xlr8
Australien
8 tage mit der App
14. Juli 2021

Customer guru NPS gives a good general over view of customer satisfaction. It would be helpful if we were able to follow up on the feedback and ask "why do you feel this way" which would give deeper insight.

Napier-uk
Vereinigtes Königreich
7 tage mit der App
12. August 2017

Great app! Easy to install,and easy to use.A very useful tool.Recommended.

Kokkekniven No
Norwegen
7 tage mit der App
Bearbeitet am 9. August 2022

Fantastic app, poor support. I've sent multiple emails and I haven't received a response to any of them. How can I pay your subscription if I can't trust I will get the support I need? PS: I posted this review on July 7th, still no replies from you guys. What's going on????

NICCE
Vereinigtes Königreich
6 monate mit der App
19. Januar 2018

still trying to get around it

Daniis Delights
Vereinigtes Königreich
4 monate mit der App
7. Juli 2020

I would not recommend using this app. There is no way to stop a survey once it's scheduled, the dashboard UI is buggy, there is no way to change the survey schedule once it's sent out, the survey responses show incorrect geographical locations, and the support is very slow to respond, or does not respond at all.

Organic Ocean Seafood Inc
Kanada
3 monate mit der App
Customer.guru hat geantwortet 9. Juli 2020

Hey Nic,

I'm sorry you had a bad experience! I sent you an email with different options on how we can make it right, just let me know what works for you the best.

For others reading this:
* you can unschedule email surveys in Advanced settings > Scheduled surveys
* you can customize the survey auto-scheduling in Settings > Integrations > Importing > Shopify at any time
* there are 2 locations shown next to every customer review:
a) the shipping location customer entered when placing their order
and b) location based on the IP address of customer's device when they wrote the review.
Unfortunately the IP-based location can in rare cases differ from actual location if the person is using a VPN or a mobile connection.
* when handling our support emails, we prioritize inquiries from paying customers. As much as we try to respond to everyone within a few hours, in rare cases we might take longer to respond to our users on free plans.

If you have any other questions, please email juraj@customer.guru directly, we're happy to help!