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Great easy to use and customize app, but should have lower plans options
value for information. Keep it up. I will recommend.
great app
but i dont like this statement:
"There’s something missing from your review:
Your review is too short. Enter a comment that is at least 30 characters
"
Very good app, an important app to know customer reviews.
No one reviews you for 2 weeks? 99% of your reviews are 10/10? doesn't matter cause it'll go to 3 stars out of 5 if you have no reviews for 2 weeks.
How can you not get any reviews in 2 weeks? well unless you pay $50 a month you only get 5 free emails to send out to customers per month to ask them to write a review. So it's very easy to not get any reviews for 2 weeks.
Good initally but very very overpriced considering I can use many, many other alternatives doing the exact same thing for free
couldn't able to download customer list
Great app that's easy to set up and super smart in its execution. The automated emails it sends are well designed and easy to use.
I would not recommend using this app. There is no way to stop a survey once it's scheduled, the dashboard UI is buggy, there is no way to change the survey schedule once it's sent out, the survey responses show incorrect geographical locations, and the support is very slow to respond, or does not respond at all.
Hey Nic,
I'm sorry you had a bad experience! I sent you an email with different options on how we can make it right, just let me know what works for you the best.
For others reading this:
* you can unschedule email surveys in Advanced settings > Scheduled surveys
* you can customize the survey auto-scheduling in Settings > Integrations > Importing > Shopify at any time
* there are 2 locations shown next to every customer review:
a) the shipping location customer entered when placing their order
and b) location based on the IP address of customer's device when they wrote the review.
Unfortunately the IP-based location can in rare cases differ from actual location if the person is using a VPN or a mobile connection.
* when handling our support emails, we prioritize inquiries from paying customers. As much as we try to respond to everyone within a few hours, in rare cases we might take longer to respond to our users on free plans.
If you have any other questions, please email juraj@customer.guru directly, we're happy to help!
Awesome experience. Works flawlessly and has helped with our customer retention.
Muy buena, obtienes comentarios de tus clientes, que te ayudan a mejorar tu servicio.
