Customer.guru Net Promoter NPS

Great app that's easy to set up and super smart in its execution. The automated emails it sends are well designed and easy to use.

Best support ever! They really go above and beyond to figure out your issues.

Super easy to use with quick and friendly customer service!

Great customer service! The app is very easy to set up and use.

love it so far, I've had it for about month and have been getting feedback.

Very Useful tool, simple to use and very effective!

Excellent app! Easy to use and support is highly effective.

As soon as we came across this app whilst searching for some kind of review app for our Shopify shop, I knew it suited our customer base...who are modest, older, sophisticated and not inclined to wanting anything with tooters & bells on - something like the latter would most likely make them react negatively to the whole idea of being approached for feedback! Then we saw Customer Guru and their very, very simple Harvard Business Review premise - that one correctly-worded question can reveal a world of information - and we knew our customers would love it. The question, 'How likely are you to recommend...' is pure genius, and indeed, it generated a massive response from our existing customer base. The app was easy to launch, and our developer needed only a minute to integrate the results into a testimonials page. Meanwhile, the dashboard allows us to focus on the passives and detractors (many of whom seemed to press on the lower numbers by accident, judging from their glowing text!) and even pick up on a customer who never wrote to tell us their package never arrived, but who mentioned it in their response. We have sent them a replacement order, and hope that next time, they will be a confirmed Promoter! Really love this app, love that we can try is for free (with a badge) while we grow, and that their Chat line is so quick to respond. Would highly recommend this app.

Super fast results. I was barely questioning the pricing plan two minutes into installation when i received about 10 reviews instantly.

App is working well.
Support may be slow sometimes but overall helps you understand what's going on.