评论 (195)

整体评分
4.5
每个评分等级的数量
  • 79% 的评分是 5 星
  • 13% 的评分是 4 星
  • 4% 的评分是 3 星
  • 2% 的评分是 2 星
  • 2% 的评分是 1 星
2018年1月17日

decent, easy to use. a little too pricey though.

Kames Boutique
美国
8个月 人在使用应用
2017年12月8日

Very happy with this app. works perfect. 10 out of 10

Retail Discount
澳大利亚
10天 人在使用应用
2018年1月24日

Amazing piece of kit. Very useful for learning how to make your store better and more effective.

Fruit Group Store
新西兰
9天 人在使用应用
2020年4月3日

PEnding to use it more! But until now is okey! I like it, it's super intuitive and friendly to set up

Tropicfeel
西班牙
7个月 人在使用应用
2018年3月26日

so easy to use the responses from clients is great to help improve everything

Xlr8
澳大利亚
8天 人在使用应用
2021年7月14日

Customer guru NPS gives a good general over view of customer satisfaction. It would be helpful if we were able to follow up on the feedback and ask "why do you feel this way" which would give deeper insight.

Napier-uk
英国
7天 人在使用应用
2017年8月12日

Great app! Easy to install,and easy to use.A very useful tool.Recommended.

Kokkekniven No
挪威
7天 人在使用应用
编辑时间:2022年8月9日

Fantastic app, poor support. I've sent multiple emails and I haven't received a response to any of them. How can I pay your subscription if I can't trust I will get the support I need? PS: I posted this review on July 7th, still no replies from you guys. What's going on????

NICCE
英国
6个月 人在使用应用
2018年1月19日

still trying to get around it

Daniis Delights
英国
4个月 人在使用应用
2020年7月7日

I would not recommend using this app. There is no way to stop a survey once it's scheduled, the dashboard UI is buggy, there is no way to change the survey schedule once it's sent out, the survey responses show incorrect geographical locations, and the support is very slow to respond, or does not respond at all.

Organic Ocean Seafood Inc
加拿大
3个月 人在使用应用
Customer.guru已回复 2020年7月9日

Hey Nic,

I'm sorry you had a bad experience! I sent you an email with different options on how we can make it right, just let me know what works for you the best.

For others reading this:
* you can unschedule email surveys in Advanced settings > Scheduled surveys
* you can customize the survey auto-scheduling in Settings > Integrations > Importing > Shopify at any time
* there are 2 locations shown next to every customer review:
a) the shipping location customer entered when placing their order
and b) location based on the IP address of customer's device when they wrote the review.
Unfortunately the IP-based location can in rare cases differ from actual location if the person is using a VPN or a mobile connection.
* when handling our support emails, we prioritize inquiries from paying customers. As much as we try to respond to everyone within a few hours, in rare cases we might take longer to respond to our users on free plans.

If you have any other questions, please email juraj@customer.guru directly, we're happy to help!