Overall rating
4.5
Counts per rating level
  • 79% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to collect and integrate customer feedback, providing valuable insights for improvement. Its automated email system and customer segmentation feature are efficient, leading to increased reviews and improved customer relationships. The app's tracking of the Net Promoter Score (NPS) is a valuable tool for understanding customer experiences. Many merchants also commend the quick and friendly customer service.

October 7, 2020

This app helps me check customer experience and make additional changes based on these data. Very useful for my store. I'd recommend it to everyone, especially the new comers

bamboobrushhh
United Kingdom
About 1 month using the app
November 3, 2020

Since I've started using Customer.guru, the number of reviews received from customers has increased significantly. Love the simple design

blanketfort
United Kingdom
About 1 month using the app
May 22, 2018

Small sample size, but greater insights.

Marsh Brothers Aviation
Canada
About 1 month using the app
May 31, 2018

Great app and some real useful insights.

Suppliersdirectonline
United Kingdom
About 1 month using the app
October 21, 2020

I really love the customer support! They helped me figure out some tech issues right away! I can only recommend

Heatable Pillow
Australia
29 days using the app
March 27, 2017

Fantastic! Highly recommend and so helpful I really appreciate all that has been done

Chichair Extensions
New Zealand
28 days using the app
March 26, 2017

Great app and amazing customer service.

Jachymfashion
Czechia
20 days using the app
Edited March 19, 2017

It's just so simple to setup. Looking forward to see what kind of impact CG has on my site

Vocablr
Czechia
20 days using the app
Edited April 3, 2017

The survey is available in multiple languages, hopefully the dashboard will be available in multiple languages soon, too

Kachnawear
Czechia
20 days using the app
March 15, 2017

Thanks for this awesome app! The cutomized e-mail looks great

Kvetinyshop
Czechia
20 days using the app