Customer.guru Net Promoter NPS

Customer.guru Net Promoter NPS

Free plan available
Rating (4.6)
Reviews
Developer
194 reviews
26 reviews
Overall rating
4.6
Counts per rating level
  • 80% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars
26 reviews
May 30, 2018

We are still very small (under 100 customers). We did get about a 10% feedback rate. What was nice was that when I ran the app I did get responses from my happy customers, which was a nice thing because we got a couple of new reviews for the site. At this point, it's not financially worthwhile to upgrade to the paid version but I would definitely consider it when the site is making enough to justify it! One thing I will say is that I had a technical request and it was resolved relatively quickly. So, thank you, Juraj.

Terracure
Israel
Time spent using app: 8 months
March 21, 2018

I would like to change the color line in testimonials.

Octhopus
Mexico
Time spent using app: About 3 years
February 2, 2018

TOP DU TOP SA PERMET DE SAVOIR CES PRODUIT

Aplv Boutique
France
Time spent using app: 10 months
December 28, 2017

It works well but I wish it was more customizable for how its displayed on my website.

Tiger Pro
United States
Time spent using app: 5 months
December 13, 2017

couldn't able to download customer list

Ekamonline
India
Time spent using app: 9 months
Edited October 30, 2018

The app works well - the UX for the customer is nice. Easily customisable. The reporting section is a bit hard to find (hidden in integrations) but lots of flexibility as CSV downloads. Think dashboard should show lifetime NPS as well as rolling 14 days. The monthly charge is expensive though for this kind of app

Seven Feet Apart
United Kingdom
Time spent using app: Over 2 years
October 3, 2017

Works just fine. Surveys are sent out instantly and I usually get them all back. I just wish there was a way to post the reviews on Facebook.

Tis So Sweet Bakery
United States
Time spent using app: 5 months
August 9, 2017

Very good app, an important app to know customer reviews.

Odikala
India
Time spent using app: About 4 years
July 16, 2017

awesome! only suggestion: it'd be nice to sort the dashboard by ratings

Dormitup
United States
Time spent using app: 11 months
July 3, 2017

So far, so good! Thanks! I signed up.

Dentaljewels
South Africa
Time spent using app: Almost 3 years