Customer.guru Net Promoter NPS , 195 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its ability to collect and integrate customer feedback, providing valuable insights for improvement. Its automated email system and customer segmentation feature are efficient, leading to increased reviews and improved customer relationships. The app's tracking of the Net Promoter Score (NPS) is a valuable tool for understanding customer experiences. Many merchants also commend the quick and friendly customer service.
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I've installed the customer guru the moment I've opened the shop. I didn't know it's full potential until about 6 months into our existence. You can get a feedback not only from your online customers but also those that visit your shop in person. On top of that you can add their feedback onto your website following very clear and easy instructions (trust me I'M NOT an IT guru).
The app sends questions to your customers, which you can edit. And if they don't respond they get a reminder (you can set this up as you wish).
When you get the feedback back, you can see who was it from, what they bought which helps in establishing what to change and what you do right.
Customer service excellent and easy.
Highly recommended!!
Very Useful tool, simple to use and very effective!
Very easy to install and to use. It is very usefull to my business. I would totally recommend it to my friends
great app for getting customer reviews , a must for all new websites
If you really want to validate your store and your service this is the best way to do it. One simple question with great power, delivered and automated by a great APP full of options.
Very powerful and simple app, a great way to hear and understand the customer experience in our service level!!!
Awesome app. Would suggest a little bit more customization of the email template for better branding, CSV export of data, and NPS by segment rather than just the graphs.
Love it, very easy implementation! Did email my customer database within the first hour.
This app is really very good and useful. We'll know what our customers think about our services and products instantly. Keep it up !
Awesome app! Would like to see it integrated with Facebook & Google reviews and be able to embed a slider of those reviews.
Thanks!