Customer.guru Net Promoter NPS

Survey Net Promoter Score, get testimonials & product reviews

Free plan available

App highlights

  • Speed tested: no impact to your online store

Reviews

4.6 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 80% of ratings are 5 stars
  • 13% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 2% of ratings are 1 stars

Filter and sort reviews

51 - 60 of 155 reviews

Bike Village

Location Brazil
Time spent using app Over 3 years

Great App for NPS! Recommend for Sure. Easy install and working. Little expensive tool, but necessary...

Felma The Cow

Location United Kingdom
Time spent using app Almost 5 years

I've installed the customer guru the moment I've opened the shop. I didn't know it's full potential until about 6 months into our existence. You can get a feedback not only from your online customers but also those that visit your shop in person. On top of that you can add their feedback onto your website following very clear and easy instructions (trust me I'M NOT an IT guru).

The app sends questions to your customers, which you can edit. And if they don't respond they get a reminder (you can set this up as you wish).
When you get the feedback back, you can see who was it from, what they bought which helps in establishing what to change and what you do right.

Customer service excellent and easy.
Highly recommended!!

Cotswold Hipster

Location United Kingdom
Time spent using app About 1 year

Fantastic app for making sure you are doing everything you can to have happy customers. Highly recommend. Cotswoldhipster.com

Marsh Brothers Aviation

Location Canada
Time spent using app About 1 month

Small sample size, but greater insights.

Jobin Shoes

Location Brazil
Time spent using app About 1 year

very good. useful for us. nps is a good metric

Arm Brothers Store

Location United States
Time spent using app 12 days

Finally i found a Customers review app. Everybody try this app this is a very cool app :)))))))))))

Lockitinproducts

Location Australia
Time spent using app 19 minutes

Love the product, will buy again and tell my friends

Bebe2go

Location Mexico
Time spent using app 9 months

great tool to understand the NPS and segment customers based on their response.

Kosnaturals

Location United States
Time spent using app About 2 months

Awesome app. Would suggest a little bit more customization of the email template for better branding, CSV export of data, and NPS by segment rather than just the graphs.

Www Airroastery Com

Location Kuwait
Time spent using app 8 months

It's really helpful to know are your working in the right way or not