Customer.guru Net Promoter NPS

Customer.guru Net Promoter NPS

by Customer.guru

Survey Net Promoter Score, get testimonials & product reviews

Overall rating
4.7 of 5 stars
Based on 158 reviews

  • 5 of 5 stars
    81% of ratings are 5 stars
  • 4 of 5 stars
    13% of ratings are 4 stars
  • 3 of 5 stars
    3% of ratings are 3 stars
    (5)
  • 2 of 5 stars
    1% of ratings are 2 stars
    (2)
  • 1 of 5 stars
    1% of ratings are 1 stars
    (2)

All reviews

2 reviews

Affordablebooks

We upgraded to their paid plan for over 1000 emails which we don't need as we barely have 200.These was done was out of the 5 free emails one was a classified as detractor as the customer did not want to do this surveys so it's classified as 0/10 detractor which is negative. Then after upgrading walla it's still happening that those who do not want to make a review is classified as 0/10 detractor which does not make sense as the person's order even got upgraded shipping and delivered within 2 business days instead of the standard 12-20 business days delivery. Then our option is to contact or reply to the customer?????????/ They want you to email them before posting a negative review on but their message thing keeps closing before you finish...

Ddlgworld

No one reviews you for 2 weeks? 99% of your reviews are 10/10? doesn't matter cause it'll go to 3 stars out of 5 if you have no reviews for 2 weeks.

How can you not get any reviews in 2 weeks? well unless you pay $50 a month you only get 5 free emails to send out to customers per month to ask them to write a review. So it's very easy to not get any reviews for 2 weeks.

Good initally but very very overpriced considering I can use many, many other alternatives doing the exact same thing for free