Customer.guru Net Promoter NPS , 195 reviews

Overall rating
4.5
Counts per rating level
  • 79% of ratings are 5 stars
    155
  • 13% of ratings are 4 stars
    26
  • 4% of ratings are 3 stars
    7
  • 2% of ratings are 2 stars
    3
  • 2% of ratings are 1 stars
    4
What merchants think

Feedback submitted

Merchants appreciate this app for its ability to collect and integrate customer feedback, providing valuable insights for improvement. Its automated email system and customer segmentation feature are efficient, leading to increased reviews and improved customer relationships. The app's tracking of the Net Promoter Score (NPS) is a valuable tool for understanding customer experiences. Many merchants also commend the quick and friendly customer service.

Edited October 10, 2018

Not worth it for the price, not by a mile. They also don't let you post reviews that aren't positive, tried to post several times and now I'm actually having to be careful with my not positive wording to be able to review.

Phones Of Steel
Australia
About 1 year using the app
Edited January 9, 2018

NOT FREE!!!!!!
This should be in the free trial section, after 300 customers or 10 days they they charge. (1 star)
I would be much happier it there was a free option for <100 surveys/month

Works Great!
Functionally this app works great. Setup is easy, reporting is easy, and integration is easy. I had my first replays seconds after they sent the email. (5 stars)

Treasure State Prospecting
United States
About 1 year using the app
Edited August 9, 2022

Fantastic app, poor support. I've sent multiple emails and I haven't received a response to any of them. How can I pay your subscription if I can't trust I will get the support I need? PS: I posted this review on July 7th, still no replies from you guys. What's going on????

NICCE
United Kingdom
6 months using the app
1
1